Vice President, Product Management

Citadel - Exton, PA

Full-time - Senior

Exton, PA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Vice President of Product Management will lead the strategic vision and execution for Deposit and Loan products within the organization. This role is pivotal in ensuring that products are innovative, secure, and aligned with customer needs, while also overseeing a talented team responsible for product development and launch. The position requires a strong focus on market research, compliance, and profitability, as well as collaboration with various stakeholders to drive successful product outcomes.

Responsibilities

• Lead the development and execution of a comprehensive product strategy for all product offerings, encompassing all deposit account types and all loan account types.
• Conduct thorough market research, existing customer research and competitor analysis to identify customer needs and industry trends, informing product development roadmaps.
• Champion innovation by fostering a culture of creativity and collaboration within your team, bringing new ideas to life through effective product ideation and development processes.
• Manage the entire product lifecycle, from concept to launch and ongoing optimization.
• Collaborate on marketing and go-to-market strategies to ensure successful product launches and user adoption.
• Build and maintain strong relationships with key stakeholders across the organization, including retail operations, contact center, member experience, technology, marketing, sales, finance and analytics.
• Drive profitability through effective product management practices, focusing on maximizing revenue and minimizing costs.
• Stay abreast of the latest trends and regulations in the industry, ensuring all products adhere to compliance standards.
• Lead efforts to identify and mitigate potential risks associated with products.
• Establish and manage budgets that support the plan for the department.
• Assure compliance with regulations and with safe and sound business and banking practices, maintaining Citadel's best interest and that of its members.
• Serve in the community as an ambassador of Citadel.

Requirements

• 12+ years of experience in product management experience in financial services.
• 3+ years of experience in retail banking products is required.
• Proven track record of successfully launching and managing banking products.
• Strong understanding of the banking ecosystem, including various payment methods, networks, and regulations.
• Excellent leadership skills with the ability to motivate, inspire, and build high-performing teams.
• Strategic vision with a deep understanding of customer needs and market trends.
• Excellent communication, collaboration, and presentation skills.
• Data-driven approach to decision making with a focus on key metrics and KPIs.
• Bachelor's degree in Business Administration, Finance, Marketing, or a related field; an MBA is a plus.

Nice-to-haves

• Strong influencing, problem solving, communication, strategic planning, analytical and collaborative skills
• Excellent oral and written communication skills required
• Must have superior planning, team building and organizational skills
• Demonstrated motivation and focus