Vice President, Product Manager, Digital Payments

JPMorgan Chase - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The Vice President, Product Manager for Digital Payments will lead the Payments organization in delivering innovative payment services. This role focuses on transforming customer experiences and driving product excellence through effective management of product backlogs, issue resolution, and collaboration with cross-functional teams. The Product Manager will leverage critical thinking and data analytics to enhance customer support and develop solutions that meet client needs.

Responsibilities

• Manage product backlog, production support, issue & defect resolution and prioritization
• Monitor against agreed goals and benchmarks, identifying, scoping and finding implementation paths for needed enhancements, and creating remediation plans when needed
• Work with Technology and Design teams to lead product development efforts and collaborate with cross-functional partners (i.e. Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment
• Deliver communications to executives and leadership team on the strategy and progress and support partnerships team to analyze, respond, and prioritize new initiatives from external or internal partners
• Publish regular executive reports summarizing the overall health of the product, industry and competitive trends and the voice of the customer
• Monitor any product change request and assist when required in resolving production related problems
• Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready

Requirements

• 7+ years of experience in financial services, digital, product management
• Deep experience in online payments including card tokenization, digital wallets, and e-commerce payments
• Passion for understanding customer needs and demonstrated ability to build digital products
• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution
• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology and design
• Strong knowledge of Application Programming Interfaces (APIs), open Banking and engineering practices, strong understanding of product development using Agile / Scrum and proven track record of managing risk and controls
• Bachelor's degree in Computer Science, Business Management or comparable field of study

Nice-to-haves

• Master's degree in Computer Science, Business Management or comparable field of study

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching