Vice President Product Manager, Digital Payments

JPMorgan Chase - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The Vice President - Product Manager for Digital Payments is responsible for creating a seamless payment experience for customers across Chase's digital payment and commerce platforms. This role involves leading product development efforts, defining product vision and strategy, and managing the full product lifecycle to enhance customer experiences and simplify digital payments.

Responsibilities

• Define the vision and strategy for product initiatives and features.
• Partner closely with Technology, Design, and Analytics teams to lead product development efforts.
• Define features and communicate requirements to engineering in clearly written documentation.
• Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed.
• Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress and performance.
• Manage product backlog, production support, issue & defect resolution and prioritization.
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment.

Requirements

• 7 years of experience in product management.
• Experience in online payments including digital wallets and money movement.
• Passion for understanding customer needs and demonstrated ability to build digital products.
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution.
• Outstanding verbal and written communication skills.
• Proven success in collaborating with cross-functional teams, influencing and driving decisions.
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies.
• Proven track record of managing risk and controls.
• Flexibility to work Eastern Standard Time (EST) hours.

Nice-to-haves

• Bachelors or Masters in Business Management, Computer Science or comparable field of study.