Vice President - Strategic Client Engagement

About the position

The Vice President of Strategic Client Engagement is a senior leadership role responsible for managing key client relationships, overseeing both sales and delivery teams, and driving strategic account planning to ensure sustainable business growth. This role focuses on developing long-term client partnerships, expanding service offerings, and ensuring seamless delivery of competitive IT solutions. The VP will align internal resources to deliver exceptional value, ensuring high client satisfaction and long-term retention.

Responsibilities

• Build and maintain long-term relationships with strategic clients, acting as the primary point of contact for all client interactions.
• Proactively understand client needs and align the company's offerings to meet evolving demands, ensuring high satisfaction and loyalty.
• Leverage strategic partnerships and alliances to enhance the company's ability to deliver competitive and innovative solutions.
• Foster strong communication and collaboration between clients and internal teams to ensure that expectations are met or exceeded.
• Lead the development and execution of comprehensive strategic account plans for key clients, focusing on long-term growth and relationship-building.
• Collaborate with internal stakeholders to define account strategies, ensuring alignment with both client goals and company objectives.
• Identify new business opportunities within strategic accounts, promoting upsell and cross-sell initiatives based on client needs.
• Regularly review and update account plans to reflect changes in client needs, market conditions, and business priorities.
• Oversee the sales team for strategic clients, ensuring that sales strategies align with client objectives and business goals.
• Work closely with the sales team to secure new business, renew contracts, and negotiate deals that drive profitable growth.
• Ensure a coordinated approach to client engagement, with seamless transitions between sales and service delivery teams.
• Lead the delivery team to ensure that services are delivered to strategic clients at the highest quality standards.
• Oversee the execution of projects, ensuring on-time and on-budget delivery of solutions that meet or exceed client expectations.
• Address any service delivery challenges, collaborating with internal teams to find solutions that maintain client satisfaction.
• Drive revenue growth within the strategic client portfolio by identifying opportunities to expand services and solutions.
• Collaborate with leadership to refine and execute strategies for growing the company's footprint within key client accounts.
• Ensure alignment between client objectives and the company's long-term growth strategies, adjusting plans as needed to capitalize on new opportunities.
• Ensure a smooth and efficient integration of sales and delivery functions to provide a unified approach to client engagement.
• Continuously gather and analyze client feedback to improve service delivery and operational processes.
• Implement industry best practices to maintain operational excellence in both client management and service delivery.
• Lead, mentor, and develop the sales and delivery teams, ensuring alignment with client needs and company objectives.
• Foster a collaborative environment across the organization, promoting teamwork between sales, delivery, and other departments.
• Serve as a trusted advisor to clients and internal teams, offering strategic insights and leadership to drive business success.
• Perform additional duties as assigned.

Requirements

• Bachelor's degree in Business, Information Technology, or a related field; MBA or equivalent preferred.
• Proven experience leading strategic account planning and managing both sales and delivery teams in the IT services or consulting industry.
• 10+ years of experience in client management, business development, or service delivery leadership.
• Strong understanding of IT services and emerging technology trends.
• Exceptional communication, negotiation, and relationship-building skills.
• Demonstrated ability to drive growth and operational efficiency through strategic account planning and client engagement.

Nice-to-haves

• Strong leadership skills, with experience in managing cross-functional teams.
• Expertise in strategic account planning and client relationship management.
• Ability to drive business growth through a combination of sales, delivery oversight, and strategic partnerships.
• Strategic thinker with a focus on long-term client value creation.
• Excellent problem-solving and decision-making abilities.

Benefits

• A competitive pay range of $200,000-250,000 (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.
• While this job is primarily remote, it may involve infrequent in-person corporate activities.