Vice President - Technical Product Manager - Sapphire Reserve

JPMorgan Chase - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

The Vice President - Technical Product Manager for the Chase Sapphire Reserve is responsible for leading the development and execution of product strategies within the Consumer and Community Banking division. This role focuses on creating innovative solutions that meet client needs while collaborating with various stakeholders and engineering teams to bring impactful initiatives to market. The position requires a strong technical background and experience in product management, particularly in the credit card and lifestyle markets.

Responsibilities

• Support the ongoing development, prioritization, and execution of the product roadmap in partnership with stakeholders across Connected Commerce and Card.
• Own and drive backend solutions on the product side.
• Manage the backlog, partnering with technology, design, and stakeholder groups, creatively problem-solving based on user needs and data.
• Build strong relationships across Card product teams, business partners, and cross-functional teams.
• Contribute to epics and user stories and overall work in team sprints.
• Partner with other Product and Technology teams to understand dependencies that need to be fulfilled to achieve book of work goals.
• Identify bottlenecks and executional challenges impacting the roadmap and support driving them to resolution.
• Develop KPIs and instrumentation to enable data capture for analysis/business intelligence.
• Serve as product liaison with key third-party integration partners.
• Develop key feature sets, prioritization, and sequencing.
• Regularly review KPIs, user feedback, and other data to iterate, enhance, and continuously improve the value proposition.

Requirements

• 5 or more years' experience in product management and delivery.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience building professional business relationships with executive leaders, senior leaders, and peers.
• Excellent communication skills: can articulate clearly the 'so what' from data, make recommendations, engage with a variety of audiences and levels.
• Able to identify issues, structure the problem clearly, identify and get the data needed to make a decision, frame the decision, identify key stakeholders, and develop buy-in, make recommendations, articulate trade-offs and drive to resolution.
• Experience working in an Agile-based product and software development environment (including utilizing Jira to manage product delivery).
• Action-oriented and results-driven; can prioritize and manage multiple complex initiatives at once.
• Able to see the big picture and understand the holistic roadmap and how its moving pieces fit together.
• Service-oriented, identifies customer needs and focuses on meeting those needs effectively and efficiently.
• Has a growth mindset, collaborative, positively contributes to team culture.

Nice-to-haves

• Experience with various channels (e.g., mobile, web).
• Experience with chatbots and virtual agents.
• Experience with vendor platform and service integration.
• Experience with credit card, ecommerce, and/or travel highly preferred.
• Experience with JIRA, JIRA Align.
• Experience with CMS platforms, content management.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching