Vice President - Technical Product Manager - Sapphire Reserve

$122,550 - $201,000/Yr

JPMorgan Chase - New York, NY

Full-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

As a Technical Product Manager in the Consumer and Community Banking division at JPMorgan Chase, you will support the Chase Sapphire Reserve offerings by creating cross-product synergies and building innovative solutions that address client needs. This role requires close collaboration with engineering teams to drive product development from conception to launch, ensuring impactful initiatives are brought to market effectively.

Responsibilities

• Support the ongoing development, prioritization, and execution of the product roadmap in partnership with stakeholders.
• Own and drive backend solutions on the product side.
• Manage the backlog, partnering with technology, design, and stakeholder groups to creatively problem-solve based on user needs and data.
• Build strong relationships across Card product teams, business partners, and cross-functional teams.
• Contribute to epics and user stories and overall work in team sprints.
• Partner with other Product and Technology teams to understand dependencies that need to be fulfilled to achieve work goals.
• Identify bottlenecks and executional challenges impacting the roadmap and support driving them to resolution.
• Develop KPIs and instrumentation to enable data capture for analysis/business intelligence.
• Serve as product liaison with key third-party integration partners.
• Develop key feature sets, prioritization, and sequencing.
• Regularly review KPIs, user feedback, and other data to iterate and enhance the value proposition.

Requirements

• 5 or more years' experience in product management and delivery.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience building professional business relationships with executive leaders, senior leaders, and peers.
• Excellent communication skills to articulate data insights and recommendations clearly.
• Ability to identify issues, structure problems, and develop buy-in for solutions.
• Experience working in an Agile-based product and software development environment, including utilizing Jira.
• Action-oriented and results-driven, capable of managing multiple complex initiatives.

Nice-to-haves

• Experience with various channels (e.g., mobile, web).
• Experience with chatbots and virtual agents.
• Experience with vendor platform and service integration.
• Experience with credit card, e-commerce, and/or travel.
• Experience with JIRA, JIRA Align.
• Experience with CMS platforms and content management.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.