Vice President, Technical Writer/Documentation Specialist II

Full-time - Mid Level

Pittsburgh, PA

10,001+ employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Technical Writer / Documentation Specialist II to join our team. This role can be based out of our Pittsburgh, PA - Hybrid (3 Days a Week).

Responsibilities

• Creates, edits, and maintains API documentation tailored for various personas, including developers and business personas.
• Produces user-friendly documentation that clarifies complex API functions.
• Translates technical API information into business-friendly language and develops content for stakeholders who may not have a technical background.
• Works closely with the product and development teams to document API use cases, benefits, and business outcomes.
• Oversees and maintains content on the API developer portal, ensuring it's up-to-date, accessible, and aligned with user needs.
• Handles Crafter Content Management System (CMS) updates, organizes releases of new documentation, and coordinates content changes with the development and content teams.
• Manages the structure and layout of the developer portal, ensuring intuitive navigation and organized content.
• Develops content strategies to support a diverse user base, including creating sections for different use cases, FAQs, and best practice guides.

Requirements

• Strong technical writing skills and proficiency in API documentation tools (Swagger, Postman).
• Understanding of API concepts and experience writing for both technical and non-technical audiences.
• User-centered content design experience.
• Experience with Confluence and Jira, CMS platform experience.
• Knowledge of website management and deployment, familiarity with basic HTML/CSS.
• Experience with version control and attention to detail in maintaining a cohesive and consistent portal experience.

Nice-to-haves

• Information architecture experience.
• Content strategy experience.
• UX writing experience.
• SEO for technical content.

Benefits

• Highly competitive compensation.
• Generous paid leaves, including paid volunteer time.
• Access to flexible global resources and tools for personal and professional development.
• Focus on health and personal resilience.