About the position
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about. We're seeking a future team member for the role of Technical Writer / Documentation Specialist II to join our team. This role can be based out of our Pittsburgh, PA - Hybrid (3 Days a Week).
Responsibilities
- Creates, edits, and maintains API documentation tailored for various personas, including developers and business personas.
- Produces user-friendly documentation that clarifies complex API functions.
- Translates technical API information into business-friendly language and develops content for stakeholders who may not have a technical background.
- Works closely with the product and development teams to document API use cases, benefits, and business outcomes.
- Oversees and maintains content on the API developer portal, ensuring it's up-to-date, accessible, and aligned with user needs.
- Handles Crafter Content Management System (CMS) updates, organizes releases of new documentation, and coordinates content changes with the development and content teams.
- Manages the structure and layout of the developer portal, ensuring intuitive navigation and organized content.
- Develops content strategies to support a diverse user base, including creating sections for different use cases, FAQs, and best practice guides.
Requirements
- Strong technical writing skills and proficiency in API documentation tools (Swagger, Postman).
- Understanding of API concepts and experience writing for both technical and non-technical audiences.
- User-centered content design experience.
- Experience with Confluence and Jira, CMS platform experience.
- Knowledge of website management and deployment, familiarity with basic HTML/CSS.
- Experience with version control and attention to detail in maintaining a cohesive and consistent portal experience.
Nice-to-haves
- Information architecture experience.
- Content strategy experience.
- UX writing experience.
- SEO for technical content.
Benefits
- Highly competitive compensation.
- Generous paid leaves, including paid volunteer time.
- Access to flexible global resources and tools for personal and professional development.
- Focus on health and personal resilience.
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