VICTIM COMPENSATION CLAIMS ANALYST - 41000639

$41,200 - $41,200/Yr

State of Florida - Tallahassee, FL

Full-time - Entry Level

Tallahassee, FL

Executive, Legislative, and Other General Government Support

About the position

The Victim Compensation Claims Analyst position is located within the Office of the Attorney General in Tallahassee, Florida, specifically in the Victim Compensation Unit. This role is crucial for processing claims and payment determinations, ensuring the effectiveness and efficiency of the Bureau of Victim Compensation. The incumbent will be responsible for resolving compensability issues and independently determining eligibility for victim compensation benefits in accordance with established statutes, administrative rules, and procedures. This must be done within two business days of receipt, with a strict adherence to accuracy and no margin of error. The position requires generating requests for information and utilizing correspondence from various stakeholders, including victims, applicants, attorneys, financial institutions, and medical providers, to finalize determinations. In addition to processing claims, the analyst will perform criminal history background checks for victims and applicants using the Criminal Justice Information System, ensuring accuracy in eligibility assessments. The role involves direct communication with law enforcement and criminal justice entities to gather necessary information regarding claims and the status of prosecutions. The analyst will also contact victims to provide updates and instructions, verify costs related to criminal victimization, and authorize payments in compliance with relevant statutes and rules. Responding to inquiries and concerns in a timely manner is essential, as is maintaining confidentiality and adhering to public records laws. The position demands a high level of communication skills, both verbal and written, to ensure that information is conveyed clearly and professionally. The analyst will be expected to meet quantitative performance metrics, processing a minimum of 30 claim determinations and 50 expenses paid monthly. Quality assurance measures must be finalized promptly, and the analyst may be required to perform additional duties as assigned. This role may also involve extended hours and travel outside of the work site, emphasizing the need for flexibility and commitment to the responsibilities of the position.

Responsibilities

• Resolve compensability issues and determine eligibility for victim compensation benefits within two business days of receipt.
• Generate requests for information and utilize correspondence from various stakeholders to finalize determinations.
• Perform criminal history background checks for victims and applicants seeking compensation benefits.
• Contact law enforcement and criminal justice entities to assess eligibility for benefits and obtain prosecution status.
• Provide status information and instructions to victims within two business days of claim assignment.
• Verify costs related to criminal victimization and ensure collateral sources are exhausted prior to payment.
• Authorize payments in accordance with established statutes and procedures.
• Respond to inquiries and concerns received via various communication methods within two business days.
• Resolve problems and complaints with minimal referral to supervisors, demonstrating sensitivity and confidentiality.
• Achieve quantitative measurements of processing claims and expenses monthly, meeting established performance metrics.
• Finalize quality assurance corrective actions within five business days of notification.
• Perform other duties as assigned.

Requirements

• A bachelor's degree from an accredited college or university or 3 years of relevant clerical or administrative experience in accounting, claims processing, or related fields.
• A high school diploma (or equivalent) can substitute for one year of required work experience.
• Preference for candidates with previous victim compensation experience and fluency in Spanish.

Nice-to-haves

• Fluency in Spanish is preferred.
• Previous experience in victim compensation is preferred.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.