Video Conferencing Systems Analyst - On-site in Charlotte, NC

Truist Financial - Charlotte, NC

Part-time,Full-time - Mid Level

Charlotte, NC

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Video Conferencing Systems Analyst position at Truist Bank is a full-time role based in Charlotte, NC, requiring 100% on-site presence. This role is pivotal in managing video conferencing and meeting connectivity across multiple platforms, including Zoom, Webex, and Microsoft Teams. The analyst will oversee various work efforts, coordinating with M365 engineering and unified communications engineering to ensure seamless connectivity and functionality. This includes high-level and low-level designs, testing plans, implementation plans, and production turnover. In addition to managing conferencing systems, the analyst will interact with various technical and business partners, including engineering, application development, and production support teams. A key responsibility will be to develop and document policies, procedures, and standards that support the mission of the group. The analyst will also provide necessary documentation and training to facilitate the turnover of technical solutions to IT operational teams for daily support. Staying updated on industry developments and trends in conferencing and collaboration is essential, as is coaching and mentoring junior teammates. The role also involves managing escalated issues, ensuring that all technical challenges are addressed promptly and effectively.

Responsibilities

• Manage video conferencing and meeting connectivity on multiple platforms, including Zoom, Webex, and Teams.
• Oversee multiple work efforts simultaneously, coordinating with M365 engineering and unified communications engineering.
• Develop and document policies, procedures, standards, and technical infrastructure that support the mission of the group.
• Provide documentation and training for the turnover of technical solutions to IT operational teams.
• Stay abreast of industry developments and solutions related to conferencing and collaboration trends.
• Coach and mentor junior teammates for success.
• Manage escalated issues effectively.

Requirements

• Bachelor's degree in Information Technology or a related field, or equivalent education and training.
• 6 years of experience or equivalent proficiency in application analysis and design.
• Excellent verbal and written communication skills.
• Ability to work independently or as part of a team.
• Ability to direct and train other team associates.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office.

Nice-to-haves

• 6+ years of progressive work experience with collaboration products and platforms, including Microsoft Teams and Cisco Webex.
• Extensive experience installing, configuring, troubleshooting, and maintaining video conferencing devices.
• Ability to learn new technology and produce training and operational guides.
• Familiarity with video endpoints and how to plan, build, and run Cisco Room OS video conferencing endpoints.
• Audio/Visual production experience, including staging and lighting.
• Familiarity with A/V equipment such as Crestron and Biamp.
• Familiarity with ServiceNow.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• 401k plan
• Paid vacation days
• Paid sick days
• Paid holidays
• Restricted stock units (RSUs)
• Defined benefit pension plan
• Deferred compensation plan