Video Content Creator, e-Learning & Customer-Enablement

Cricut - South Jordan, UT

Full-time - Entry Level

South Jordan, UT

Merchant Wholesalers, Durable Goods

About the position

Cricut is seeking a multimedia-savvy content creator to enhance our customer care website with engaging how-to guides and media content. This role is pivotal in modernizing the way our customers access support, requiring a creative individual who can develop, film, edit, and publish high-quality media files across various platforms, including social media, our help center website, and YouTube. As a department-of-one, the successful candidate will take ownership of the content creation process, ensuring that all materials are not only informative but also engaging and easy to understand. The role also involves creating internal training media for our member care teams, both domestic and international, and may extend to other media-related tasks within the company. We are looking for someone with a proven track record in producing educational content, particularly in the realm of e-learning and instructional materials. The ideal candidate will be a self-starter, capable of managing multiple projects simultaneously while collaborating with subject matter experts to ensure the accuracy and relevance of the content produced. This position is an exciting opportunity for a scrappy, hungry creator who is passionate about helping our Cricut members succeed in their creative endeavors.

Responsibilities

• Develop and manage content for internal and external knowledge bases and learning systems.
• Collaborate with subject matter experts to ensure accurate and relevant information.
• Prioritize tasks effectively to guarantee timely project completion.
• Contribute to the creation of interactive content and e-learning courses.
• Streamline existing content to enhance its quality and overall effectiveness.
• Manage and store media assets for easy recall, reuse, or modification by internal teams.

Requirements

• Proven experience in creating educational content, e-learning modules, or instructional materials.
• Familiarity with learning management systems (LMS) and e-learning software.
• Strong background in content optimization to assess effectiveness and identify areas for improvement.
• Knowledge of content customization techniques.
• Prior experience with generating high-quality video content in front of and behind the camera.
• Excellent, professional English diction and communication skills (both verbal and written).
• Video editing, content creation, social media management.
• E-learning development and/or instructional design.
• Project management.
• Self-starter with the ability to work as an effective department-of-one to architect, design, create, edit & publish media for all types of needs.

Nice-to-haves

• Speaks professional/technical Spanish.
• French may also be considered.
• Training and instructional design experience.
• Strong storyboarding storytelling ability to engage and retain viewers through video media formats.
• Experience in a contact center/call-center or other customer-facing help-service role is strongly preferred.
• Experience with Cricut machines and/or a DIY/Maker/Creator is strongly preferred.
• Ability to liaise effectively with member care leaders and engage with relevant data streams to prioritize, select and execute.

Benefits

• Flexible work schedule
• Opportunities for professional development
• Collaborative work environment
• Creative and innovative company culture