VIP Ambassador - Full Time (Horseshoe Hammond)

Caesars Entertainment - Hammond, IN

Full-time

Hammond, IN

Accommodation

About the position

The VIP Ambassador at Horseshoe Casino Hammond is responsible for providing exceptional customer service to guests, promoting brand loyalty, and assisting with casino marketing operations. This full-time role involves engaging with guests, managing VIP information confidentiality, and supporting promotional events both on and off the property.

Responsibilities

• Welcomes guests and provides exceptional customer service.
• Encourages guests to enroll in the new card sign-up program to create brand loyalty.
• Follows all relevant policies and procedures, maintaining confidentiality of VIP information.
• Communicates effectively with other departments and vendors/partners.
• Assists with Horseshoe promotions and events.
• Utilizes the RTCM system for greeting guests and maintaining visibility on the casino floor.
• Promotes in-casino events both on and off property.
• Makes complimentary decisions based on customer play.
• Meets and greets guests with courtesy and friendliness.
• Develops guest play levels to the point of being assigned an Executive Host.
• Assists Casino Marketing with daily operations as assigned.

Requirements

• College degree preferred.
• Minimum of two (2) years of guest services experience preferred.
• Ability to resolve stressful situations.
• Exceptional guest service skills.
• Bi-lingual in Spanish/English preferred.
• Excellent interpersonal, communication, team-building, and problem-solving skills.
• Ability to work extended hours during special events, including limited overnight travel.
• Willingness to work flexible schedules, including nights, weekends, and holidays.
• Adherence to all Indiana gaming regulations and guidelines.

Benefits

• Medical, dental, and vision insurance.
• Discounts on shopping, travel, and more through a rewards program.
• On-site employee dining options.
• Paid orientation and on-job training.
• Paid time off.
• 401K match.
• Life insurance.