VIP Ambassador - Full Time (Horseshoe Hammond)

Caesars Entertainment - Hammond, IN

Full-time - Entry Level

Hammond, IN

5,001-10,000 employees

Accommodation

About the position

The VIP Ambassador role at Horseshoe Hammond is focused on providing exceptional customer service to guests, promoting brand loyalty, and assisting with casino marketing operations. This full-time position requires strong interpersonal skills and the ability to work flexible hours, including weekends and holidays, to enhance the guest experience and support casino promotions.

Responsibilities

• Welcomes guests and provides exceptional customer service.
• Encourages guests to enroll in the new card sign-up program to create brand loyalty.
• Follows all relevant policies and procedures, maintaining confidentiality of VIP information.
• Communicates effectively with other departments and vendors/partners.
• Familiarizes and assists with Horseshoe promotions and events.
• Utilizes the RTCM system for greeting guests and maintaining visibility on the casino floor.
• Promotes in-casino events both on and off property.
• Makes complimentary decisions based on customer play.
• Meets and greets guests with courtesy and friendliness.
• Develops guest play levels to the point of being assigned an Executive Host.
• Assists Casino Marketing with daily operational duties as assigned.

Requirements

• College degree preferred.
• Minimum of two (2) years of guest services experience preferred.
• Ability to resolve stressful situations.
• Exceptional guest service skills.
• Bi-lingual in Spanish/English preferred.
• Excellent interpersonal, communication, team-building, and problem-solving skills.
• Ability to work extended hours during special events, including limited overnight travel.
• Willingness to adhere to all Indiana gaming regulations and guidelines.

Nice-to-haves

• Experience in marketing is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid orientation
• Paid time off
• Paid training