Caesars Entertainmentposted 7 months ago
Full-time
Chester, PA
Accommodation

About the position

The VIP Host is responsible for managing all aspects of the customer journey while on property, ensuring a delightful experience for guests through personalized service. This role involves close collaboration with various teams to coordinate pre- and post-trip planning, resolve customer issues, and maintain high service standards. The ideal candidate will possess strong interpersonal skills and a commitment to proactive customer care.

Responsibilities

  • Manage all aspects of the customer journey while on property.
  • Coordinate with account development team members on pre- and post-trip planning.
  • Delight guests through gracious, enthusiastic, and personalized service.
  • Handle difficult guests and situations in a calm and professional manner.
  • Maintain close ties with customers to engender loyalty.
  • Anticipate and respond to the needs of guests, including transportation and accommodation arrangements.
  • Seamlessly coordinate with various teams to deliver successful pre-trip itineraries.
  • Proactively identify and resolve service failures to enhance player loyalty.
  • Comply with all applicable rules, regulations, and policies with integrity.
  • Identify ways to increase efficiencies and improve products or services.
  • Communicate programs and services clearly to necessary personnel.
  • Stay informed about happenings on property and in the market.
  • Find new customers based on established criteria.

Requirements

  • Three to five years of experience in casino/hotel, customer service, host, or account management (luxury service experience preferred).
  • Ability to think independently and make decisions to maximize customer service experience.
  • Proficient with customer Point-of-Service systems.
  • Excellent interpersonal, communication, problem-solving, and analytical skills.
  • Systematic and process-oriented mindset for seamless customer experiences.
  • Strong attention to detail regarding trip logistics and customer needs.
  • Excellent customer service skills and professional appearance.
  • Ability to listen and respond to visual and aural cues.
  • Multilingual preferred.

Nice-to-haves

  • Experience in luxury service environments.
  • Knowledge of local market developments and industry trends.

Benefits

  • Equal Opportunity Employer
  • Reasonable accommodation for qualified individuals under the ADA
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