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Insight Global - Washington, DC
posted 2 months ago
Full-time
Washington, DC
Administrative and Support Services
About the position
The Executive/VIP Technical Support Technician is responsible for providing advanced technical support to Executive and VIP personnel, ensuring the smooth operation of their computer systems and communication equipment. This role involves troubleshooting, maintaining, and restoring various devices and systems, including laptops, networking equipment, and mobile devices, while delivering exceptional customer service in a fast-paced environment.
Responsibilities
- Support Executive/VIP communication/information systems and networks, including remote communications equipment and mobile devices.
- Provide support to executive level customers with minimal supervision, interacting with network services and software systems engineering.
- Manage workflow in a timely and professional manner while interacting with executive level customers and peers.
- Document, upgrade, and replace hardware and software systems as needed.
- Implement fixes and patches through registry edits, patch installations, and Active Directory Security Policy configurations.
- Install, troubleshoot, repair, and maintain networking equipment, encryption devices, computers, and peripherals.
- Deploy mobile devices to Executive/VIP staff, including setup of MaaS360 and business applications.
Requirements
- Bachelor's Degree and 2+ years of experience, or High School equivalent and 6+ years of experience.
- Extensive experience with troubleshooting Windows 10, Active Directory, Microsoft Office suite, and Mobile Device Management (MaaS360/Azure).
- Dell Certification (self-guided certification provided through FERC Dell TechDirect).
- HDI-DAST certification (to be obtained within 3 months after hire).
- Flexibility to work for after-hour support rotation.
- Self-motivated and capable of working as a team or individual SME for executive level communications support.
- Thorough knowledge of peripherals, hardware/software in an enterprise environment.
- Experience with Remedy Ticketing System, LAN/WAN troubleshooting, and TCP/IP based networking.
Nice-to-haves
- Desired certifications: MSCE, CCNA, CompTIA A+, Network+, ITILv3/v4.
