Virtual Assistant

$41,600 - $52,000/Yr

Clean Slate - Miami, FL

Part-time,Full-time - Entry Level

Remote - Miami, FL

Administrative and Support Services

About the position

The Virtual Help Assistant role at Clean Slate Limited is designed for individuals who are passionate about customer service and problem-solving. This position offers flexibility with both full-time and part-time options, allowing employees to work from home while providing exceptional support to customers. The role emphasizes the importance of communication, empathy, and adaptability in delivering a positive customer experience.

Responsibilities

• Engage with customers via phone, chat, and email to provide quick, friendly, and helpful responses to inquiries.
• Listen to customers' issues, troubleshoot, and find solutions or escalate when necessary.
• Utilize company tools, resources, and support to answer questions effectively and efficiently.
• Work closely with other team members to continuously improve the customer experience and share insights on common issues.
• Keep accurate records of customer interactions, requests, and solutions.

Requirements

• Strong verbal and written communication skills.
• Ability to empathize with customers and handle interactions with care and patience.
• Comfortable working with computers, software, and online platforms; prior experience with customer service software is a plus.
• Ability to manage multiple tasks and adjust to changing customer needs or situations with ease.
• Self-motivated and reliable, with the ability to work independently.

Nice-to-haves

• Previous experience in customer service, retail, or call center support is a plus but not required.
• Some college or vocational training in customer service is a bonus.

Benefits

• Employee discount
• Flexible schedule
• Opportunities for advancement