Virtual Banker - (Wichita, KS)

Emprise Bank - Wichita, KS

Full-time

Onsite - Wichita, KS

Credit Intermediation and Related Activities

About the position

At Emprise Bank, everything we do is focused on empowering people to thrive. We proudly work to provide an extraordinary customer experience to help our customers achieve their goals. We are currently seeking a Virtual Banker to join our retail team in Wichita, KS. This role is responsible for engaging with customers and fostering ongoing relationships that improve customer commitment, recommend products based on financial profiles, and facilitate the lending process as necessary. This person will partner, support, and develop effective relationships with bank customers, partners, and teammates on our virtual platform. This is not a remote position. A successful candidate will have exemplary customer service experience, the ability to apply product and market knowledge by effectively presenting solutions to meet customer objectives, confident and articulate communication skills, initiative and a strong work ethic, problem resolution skills, sound and accurate judgment to support decision making, superb time management skills, and the ability to effectively build and maintain relationships with Emprise associates, customers, vendors, and others within the community. Strong attention to detail and an understanding of and commitment to our values are also essential for this role.

Responsibilities

• Deliver clarity to customers on banking products by providing simplicity, knowledge, and know-how.
• Continuously seek sales opportunities and develop business through promotion of products and services.
• Collaborate with other retail departments to fulfill identified financial opportunities.
• Initiate and maintain customer contact through a variety of methods.
• Follow internal processes and procedures to comply with branch and bank regulations.
• Continuously learn about and adapt to changes in current bank technology.
• Provide back-up support for Emprise Bank.

Requirements

• Exemplary customer service experience.
• Ability to apply product and market knowledge by effectively presenting solutions to meet customer objectives.
• Confident and articulate communication skills.
• Initiative and strong work ethic.
• Problem resolution skills.
• Sound and accurate judgment to support decision making.
• Superb time management skills.
• Ability to effectively build and maintain relationships with Emprise associates, customers, vendors, and others within the community.
• Strong attention to detail.
• Understanding of and commitment to our values.