Virtual Banker - (Wichita, KS)

Emprise Bank - Wichita, KS

Full-time

Onsite - Wichita, KS

Credit Intermediation and Related Activities

About the position

The Virtual Banker at Emprise Bank is responsible for engaging with customers to foster relationships that enhance customer commitment and facilitate the lending process. This role emphasizes providing an extraordinary customer experience by recommending products based on financial profiles and collaborating with various departments to meet customer needs. The position requires strong communication skills and a commitment to the bank's values, ensuring clarity and simplicity in banking products and services.

Responsibilities

• Engage with customers to foster ongoing relationships and improve customer commitment.
• Recommend banking products based on customer financial profiles.
• Facilitate the lending process as necessary.
• Continuously seek sales opportunities and promote products and services.
• Initiate and maintain customer contact through various methods.
• Follow internal processes to comply with bank regulations.
• Continuously learn and adapt to changes in bank technology.
• Provide back-up support for the Emprise Bank Contact Center queue.

Requirements

• High School Diploma or equivalent required.
• 2+ years of customer service experience required.
• 1+ years of sales experience required.
• Proficiency with large server-based applications and typical desktop software required.

Benefits

• Competitive salary and benefits
• Professional growth opportunities
• Challenging work environment
• Community involvement opportunities
• Culture of integrity, passion, and success
• Shift differential pay for bilingual candidates