Virtual Banking Assistant I - Detroit, MI

JPMorgan Chase - Detroit, MI

Full-time - Entry Level

Detroit, MI

Credit Intermediation and Related Activities

About the position

As a Virtual Banking Assistant I at JPMorgan Chase, you will play a crucial role in providing exceptional customer service and building lasting relationships with clients. This entry-level position focuses on understanding clients' financial needs and offering tailored advice and solutions through virtual interactions. You will engage with clients via phone and video, ensuring they feel valued and supported in their financial journeys.

Responsibilities

• Operate within established risk parameters and meet compliance obligations.
• Deliver exceptional customer experience with a client-first attitude.
• Exhibit excellent communication skills in various formats.
• Provide financial options using a consultative approach.
• Educate and connect clients to technology solutions.
• Build lasting relationships with clients.

Requirements

• High school diploma or GED.
• 6+ months of customer service experience.
• Ability to work Virtual Branch hours, including evenings and some weekends.

Nice-to-haves

• College degree or military equivalent.
• Experience in retail banking or financial services.
• Strong desire to influence and educate customers.

Benefits

• Health insurance
• Tuition reimbursement
• Retirement plan