Virtual Banking Assistant I - Detroit, MI

JPMorgan Chase - Detroit, MI

Full-time - Entry Level

Detroit, MI

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

As a Virtual Banking Assistant at JPMorgan Chase, you will play a crucial role in providing exceptional customer service and building meaningful relationships with clients. Your primary responsibility will be to engage with clients over the phone and video, understanding their financial needs and offering tailored advice and solutions. This position requires a proactive approach to problem-solving and a commitment to delivering a high-quality customer experience in a dynamic environment.

Responsibilities

• Operates within established risk parameters/tolerances, and meets internal/external risk and compliance obligations, including completion of required training while learning products, services and procedures quickly and accurately
• Delivers exceptional customer experience by acting with a client-first attitude while engaging and partnering with team members and other lines of business to offer most appropriate solutions
• Exhibits excellent communication skills in person, over the phone and through email while professional, thorough and organized with strong follow-up skills
• Possesses drive, initiative and knowledge to provide financial options for clients using a consultative approach while educating and connecting clients to technology solutions tailoring features and benefits of products and services to clients with differing needs
• Displays confidence with clients when sharing advice, product knowledge and solutions while making personal connections, engaging, educating them and building lasting relationships

Requirements

• High school degree, GED or foreign equivalent
• 6+ months of customer service experience
• Ability to work Virtual Branch hours, including evenings and some weekends

Nice-to-haves

• College degree or military equivalent
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
• Strong desire and ability to influence, educate, and connect customers to technology
• Experienced in retail banking, financial services or consultative customer relationship role in a related industry, with proven success, deepening client relationships and delivering results

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching