Virtual Card Processor

$68,598 - $82,181/Yr

Bill International Co.,Ltd. - Draper, UT

Full-time - Mid Level

Hybrid - Draper, UT

Professional, Scientific, and Technical Services

About the position

The position is part of BILL's Virtual Card Operations team, focusing on identifying, implementing, and recommending enhancements for virtual card payment processes. The role requires a subject matter expert in payment processing to analyze and resolve complex issues, improve operational efficiency, and enhance customer satisfaction. The candidate will collaborate with cross-functional teams to optimize payment delivery and contribute to the continuous improvement of the virtual card product.

Responsibilities

• Identify and implement virtual card enhancement opportunities regarding people, process, technology, and product.
• Research vendors' available payment options and successfully deliver previously unsuccessful payments.
• Recommend improvements to future payment delivery, efficiency, and success rates through operational changes.
• Review, analyze, and resolve complex payment processing issues.
• Identify and track patterns or potential systemic team issues in payment processing and escalate to appropriate stakeholders.
• Collaborate with internal cross-functional teams to enhance team processes and procedures.
• Document best delivery practices at the vendor level and provide recommendations to optimize payment distribution.
• Focus on increasing revenue by identifying opportunities to improve success rates at the vendor level.
• Continuously innovate for process improvements and update the instructions database based on new insights.

Requirements

• 2+ years of experience with payment processing.
• Bachelor's Degree or equivalent combination of education, training, and/or work-related experience.
• Demonstrated experience using multi-channel telephony technologies, such as chat, web-portal, and phone.
• Ability to juggle multiple high-priority tasks and hold oneself accountable for ownership and deadlines.
• Prior experience with coaching team members around soft skills, policies, processes, and workflows.
• Passionate about research and investigation of payment exceptions; tenacious in uncovering the root cause of any issue.
• Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions.
• Excellent oral and written communication skills.
• Experience with G-Suite platform is preferred.

Benefits

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs