Virtual Care Analyst - 132539

University of California - San Diego, CA

Full-time

San Diego, CA

Educational Services

About the position

The Virtual Care Analyst at UC San Diego Health is responsible for providing application analysis, strategy, system build, analytics, and general support for the Virtual Care Technical Team. This role focuses on developing and maintaining core Virtual Care products, including eSitter solutions, Video Visit Platforms, and Telemedicine Applications, while collaborating with analytics teams to support the Virtual Care program through effective data modeling and application implementation.

Responsibilities

• Develop and maintain core Virtual Care products such as eSitter solutions, Video Visit Platforms, and Telemedicine Applications.
• Work with analytics teams to identify pertinent data models to support the Virtual Care program.
• Design, build, test, and implement applications and data models within the clinical application system.
• Provide support to clinical users by understanding clinical processes, documentation needs, workflows, and clinical practice standards.
• Prepare detailed specifications encompassing clinical processes, information flow, risk, and impact analysis in collaboration with clinicians.
• Provide on-site customer service, troubleshooting, and maintenance as part of an on-call support schedule.

Requirements

• Seven (7) years of related experience, education/training, OR a Bachelor's degree in a related area plus three years of related experience/training.
• Experience in healthcare technology focusing on clinical workflow build, testing, and troubleshooting.
• Proven success in information systems implementation, development, and support within a large-scale healthcare organization.

Nice-to-haves

• Professional experience in performing clinical workflows, user interface optimization, and user acceptance testing.
• Experience troubleshooting and configuring wired and wireless communication equipment and related computer equipment.
• Experience defining user requirements for complex systems and educating customers on application functionality and limitations.
• Experience collaborating with customers on efficient use of application resources and creating related documentation.
• Experience working with vendors to align solutions with clinical needs and partnering for implementations.
• Familiarity with Virtual Care Solutions such as AvaSure, Doximity, Epic Native Video Visits, Vidyo, Zoom, Cisco, Amwell, IronBow.
• Experience supporting Virtual Care Hardware.
• Experience supporting Windows client-server applications, such as OnBase and GE ViewPoint.
• Familiarity with UC Protocols such as SIP, H323, SCCP, and WebRTC.
• Familiarity with EHRs specifically EPIC.
• EPIC Certification in any module.
• Experience with Tableau data visualization and a willingness to become EPIC Data module certified.