Virtual Care Analyst

$94,037 - $176,114/Yr

University of California - San Diego, CA

Full-time - Mid Level

San Diego, CA

Educational Services

About the position

The Virtual Care Analyst at UC San Diego Health is responsible for providing application analysis, strategy, system build, analytics, and general support for the Virtual Care Technical Team. This role focuses on developing and maintaining core Virtual Care products, including eSitter solutions, Video Visit Platforms, and Telemedicine Applications. The analyst will collaborate with clinical users to adapt software to meet their needs, ensuring effective implementation and support of virtual care solutions.

Responsibilities

• Provide application analysis and support for Virtual Care products.
• Develop and maintain core Virtual Care applications such as eSitter and Telemedicine solutions.
• Collaborate with analytics teams to identify data models supporting the Virtual Care program.
• Design, build, test, and implement applications and data models within the clinical application system.
• Support clinical users by understanding clinical processes and documentation needs.
• Prepare detailed specifications encompassing clinical processes and information flow.
• Provide on-site customer service and troubleshooting as part of an on-call support schedule.

Requirements

• Seven years of related experience or a Bachelor's degree in a related area plus three years of related experience.
• Experience in healthcare technology focusing on clinical workflow build, testing, and troubleshooting.
• Proven success in information systems implementation and support within a large-scale healthcare organization.

Nice-to-haves

• Professional experience in clinical workflows and user acceptance testing.
• Experience troubleshooting and configuring communication equipment and related software.
• Experience defining user requirements for complex systems and educating customers on application functionality.
• Familiarity with Virtual Care Solutions such as AvaSure, Doximity, and Epic Native Video Visits.
• Experience supporting Windows client-server applications.

Benefits

• Competitive salary range of $94,400 - $140,000 per year.
• Opportunity for remote work.
• Comprehensive health benefits.
• Retirement savings plan options.