Virtual Care Assistant II (Local candidates only)

Atrius Health - Newton, MA

Full-time - Entry Level

Newton, MA

10,001+ employees

Ambulatory Health Care Services

About the position

Atrius Health is seeking a Virtual Care Assistant II to join our innovative healthcare team. This role is pivotal in creating superior virtual access for patients, ensuring that clinicians are well-prepared for appointments and that patients can connect virtually for their visits. The Virtual Care Assistant II will be responsible for completing all pre-visit work required for exams and ensuring that follow-up care is effectively communicated and managed. This position operates under direct supervision and requires a high level of competency and expertise in customer service and patient-focused communication. As a level II Virtual Assistant, the individual will perform all duties of the Virtual Assistant I while also serving as a resource and mentor for lower-level assistants. The role involves resolving complex issues that may arise within the department, demonstrating excellent problem-solving skills, and proactively improving clinical operations to enhance patient flow. The Virtual Care Assistant II will be an integral member of the medical team, dedicated to delivering exceptional customer service and strengthening the patient-clinician relationship through timely and informative interactions. The ideal candidate will possess strong technical proficiency in Microsoft applications, scheduling software, and electronic medical records systems such as Epic. They will be able to communicate professionally and effectively with patients and staff, manage their time efficiently, and prioritize tasks in a busy environment. This position offers a unique opportunity to contribute to the transformation of care and improve the lives of our patients.

Responsibilities

• Assist clinicians in preparation for patient appointments.
• Help patients connect virtually for their appointments.
• Ensure all pre-visit work required for exams is completed.
• Close the loop with any follow-up care needed after appointments.
• Serve as a resource and mentor for lower-level Virtual Assistants.
• Resolve complex issues that arise within the department.
• Proactively improve clinical operations and efficiencies to ensure efficient patient flow.
• Demonstrate excellent customer service and patient-focused communication.

Requirements

• High School diploma or equivalency certificate required.
• Minimum of three years of prior experience in a clinical or customer service setting.
• Strong technical proficiency in Microsoft, scheduling software, and electronic medical records systems (Epic or equivalent).
• Ability to respond knowledgeably to a wide range of patient issues.
• Strong problem-solving and complex patient management skills preferred.
• Excellent interpersonal, customer service, time management, and organizational skills required.

Nice-to-haves

• A bachelor's degree or other non-clinical degree combined with an interest in healthcare can substitute for one year of experience.
• Ability to relate to all levels of staff and patients.

Benefits

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Competitive health and welfare benefit package