Virtual Care Triage RN Sr.

US Oncology Network - Dallas, TX

Full-time - Mid Level

Dallas, TX

501-1,000 employees

Ambulatory Health Care Services

About the position

Texas Oncology is seeking a Virtual Triage Nurse (RN) to join our dedicated team. This role is integral to our Virtual Care Program, allowing for remote work while providing essential support to patients across Texas and beyond. As the largest community oncology provider in the United States, Texas Oncology operates over 220 sites and employs more than 600 providers, making it a leader in accessible cancer care. Our mission is to deliver high-quality, evidence-based cancer treatment, ensuring that patients can fight cancer with the support of their families and communities. We are committed to using advanced technology and research to achieve better outcomes for our patients, treating half of all Texans diagnosed with cancer each year. In this position, the Virtual Triage Nurse will assess patient needs through telephone interactions, collaborating with physicians and other healthcare professionals to ensure appropriate care. The nurse will document all patient interactions meticulously, identifying high-risk conditions and directing care to the necessary resources. This role requires adherence to national and organizational standards for specialty care, as well as a commitment to quality initiatives and compliance with ethical standards. The Virtual Triage Nurse will play a crucial role in managing patient symptoms and providing education, ultimately contributing to the overall mission of Texas Oncology to achieve more breakthroughs and victories in cancer care.

Responsibilities

• Addresses patient calls, portal messages, and emails in a timely manner concerning a wide range of symptom/side effect related topics.
• Assesses urgency of patient symptoms/side effects and addresses them appropriately, aggressively managing them to prevent unnecessary emergency department and hospital utilization.
• Documents all conversations with patients to maintain a comprehensive medical record.
• Provides clear instruction and education to patients via the telephone.
• Collaborates with physicians via electronic communication, face to face, or the telephone to discuss patient care needs that cannot be independently and appropriately addressed using standing orders or practice protocols.
• Sets up same day and/or future provider/infusion room appointments to address symptom management concerns.

Requirements

• Graduate from an accredited program for professional nursing education, BSN preferred.
• Minimum of 3 years nursing experience needed.
• Oncology or applicable specialty experience required.
• Current RN state license with the applicable State Board of Nursing.
• Current CPR certification required.

Benefits

• Medical, Dental, Vision, Life Insurance
• Short-term and Long-term disability coverage
• Generous PTO program
• 401k plan with company match
• Wellness program that rewards healthy lifestyle practices
• Tuition Reimbursement
• Employee Assistance program
• Discounts on various retailers