Morris Insurance Agency - Omaha, NE
posted 2 months ago
We are currently seeking a highly motivated Virtual Chat Operator to join our growing team. As a Virtual Chat Operator, you will be responsible for providing exceptional customer service and support through virtual chat platforms. Your primary role will involve assisting customers with inquiries, providing product information, resolving issues, and ensuring customer satisfaction. This position requires a proactive approach to customer interactions, where you will engage with customers in a professional and friendly manner, ensuring that their needs are met promptly and effectively. In this role, you will interact with customers through virtual chat platforms, responding to inquiries and resolving any issues or complaints efficiently. You will need to maintain a thorough knowledge of company policies, procedures, and offers to provide effective customer support. Utilizing active listening skills will be crucial in understanding customer needs and identifying opportunities to upsell or cross-sell products and services. Collaboration with team members and management will also be essential to improve customer service processes and procedures, ensuring that the team operates smoothly and effectively. Completing all assigned tasks and projects within the given time frame will be a key responsibility, as you will be expected to manage your time effectively while maintaining high standards of customer service. This position is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional customer experiences.