Virtual Chat Operator - Remote

Morris Insurance Agency - Omaha, NE

Full-time

Remote - Omaha, NE

Insurance Carriers and Related Activities

About the position

We are currently seeking a highly motivated Virtual Chat Operator to join our growing team. As a Virtual Chat Operator, you will be responsible for providing exceptional customer service and support through virtual chat platforms. Your primary role will involve assisting customers with inquiries, providing product information, resolving issues, and ensuring customer satisfaction. This position requires a proactive approach to customer interactions, where you will engage with customers in a professional and friendly manner, ensuring that their needs are met promptly and effectively. In this role, you will interact with customers through virtual chat platforms, responding to inquiries and resolving any issues or complaints efficiently. You will need to maintain a thorough knowledge of company policies, procedures, and offers to provide effective customer support. Utilizing active listening skills will be crucial in understanding customer needs and identifying opportunities to upsell or cross-sell products and services. Collaboration with team members and management will also be essential to improve customer service processes and procedures, ensuring that the team operates smoothly and effectively. Completing all assigned tasks and projects within the given time frame will be a key responsibility, as you will be expected to manage your time effectively while maintaining high standards of customer service. This position is ideal for individuals who thrive in a fast-paced, team-oriented environment and are passionate about delivering exceptional customer experiences.

Responsibilities

• Interact with customers through virtual chat platforms in a professional and friendly manner.
• Respond promptly to customer inquiries and resolve any issues or complaints efficiently.
• Provide accurate information about our products and services to customers.
• Maintain thorough knowledge of company policies, procedures, and offers to provide effective customer support.
• Utilize active listening skills to understand customer needs and identify opportunities to upsell or cross-sell.
• Collaborate with team members and management to improve customer service processes and procedures.
• Complete all assigned tasks and projects within the given time frame.

Requirements

• Proven work experience as a customer service representative or in a similar role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and ability to adapt quickly to new situations.
• Ability to multitask and prioritize tasks effectively.
• Proficient in using virtual chat platforms and other related software.
• Ability to work in a fast-paced and team-oriented environment.
• Exceptional attention to detail and high degree of accuracy.