Virtual CIO

Impact Networking - Indianapolis, IN

Full-time - Senior

Indianapolis, IN

Merchant Wholesalers, Durable Goods

About the position

Impact is hiring a Virtual CIO for our Nationally ranked Best and Brightest Workplace! A vCIO or Virtual CIO serves as an organization's Chief Information Officer and more. A vCIO owns the post-sales side of the Managed IT client lifecycle including but not limited to: Client onboarding, project management, client maintenance, training, budgeting, RoadMap planning, the Periodic Business Reviews, and more. As a vCIO with Impact, you will act as a trusted adviser to your clients by challenging the status quo and aligning digital transformation initiatives with overall growth. At the core of the vCIO role are 4 key areas: 1) Identifying Business Risk 2) Strategic Road mapping 3) Technology Budgeting 4) Managing Business Relationship. The vCIO is required to be on-site at an Impact location.

Responsibilities

• Work with MIT Business Development Specialist to ensure alignment with MIT Solution offerings to allow efficient client understanding and onboarding.
• Conduct client end-user onboarding meetings with sales representatives to explain the Managed IT Complete Care program and educate clients on how to interact with our Service Desk.
• End to end project oversight to drive the initiatives discussed through onboarding and the evolving needs of the client.
• Lead technical discussions with the Impact engineering team and clients as it relates to their business and technology roadmap.
• Continuously work to provide the client with the right technology to accomplish business goals and objectives utilizing Impact MIT or other Impact services.
• Work with the engineers to create and review the technical project plans for remediation projects.
• Review RMM and PowerBI reports for trends, commonalities, best practices, etc. and explain the findings in layman terms to client contacts.
• Own the onboarding and lifecycle of the client (Ex: Understanding contract language, cloud environments, Network Infrastructure, product lifecycles, technical documentation, workstation clean up, etc.).
• Participate in ongoing training and sales summits to effectively identify risk and address needs.
• Work with the MIT team to help define, streamline, improve and advance the vCIO role along with other MIT team initiatives.

Requirements

• Tenured experience in Client Management, IT Management, or related experience required.
• Previous experience as a Virtual CIO, Technical Account Manager, IT Manager, IT Director, VP of Technology, Infrastructure Manager, or similar roles.
• Advanced level understanding of Microsoft Office Suite and Internal Systems.
• Ability to learn and maintain operating knowledge of RMM, PSA, ticketing, CRM, ERP, and other internal systems as needed to perform job functions.
• Fundamental understanding of Server technologies and experience with Windows 2008-2022 Server.
• Active Directory design, management, and maintenance knowledge.
• Microsoft Exchange, SQL, and SharePoint knowledge.
• Understanding of DNS, DHCP, and other server-side networking technologies.
• Experience with VMWare, Hyper-V and other virtualization technologies.
• Knowledge of storage solutions: SAN, NAS, Shared storage, ISCSI, Fiber Channel.
• Fundamental understanding of Firewalls, switches and other networking technologies.
• Experience with Cisco Meraki, SonicWALL or other Business grade vendor solutions.
• Knowledge of Disaster Recovery solutions and backup technologies.
• Familiarity with Office365, Azure and other "cloud" solutions.
• Understanding of mobile operating systems (IOS, Android, Windows).

Nice-to-haves

• Ability to work independently or as part of a team.
• Preparedness to travel locally as required.

Benefits

• 20 days of PTO
• 12+ paid holidays
• Flexible Sick Day Policy
• Paid Parental Leave
• Comprehensive Health, Disability Life, Dental and Vision Plans
• 401(K) discretionary match & retirement plans
• Continued education reimbursement
• On-going training & development opportunities