Virtual Customer Experience Representative, Recovery (Evergreen)

$33,280 - $33,280/Yr

Comcast - Philadelphia, PA

Full-time - Entry Level

Remote - Philadelphia, PA

10,001+ employees

Broadcasting and Content Providers

About the position

The Virtual Customer Experience Representative, Recovery role at Comcast is a work-from-home position focused on providing exceptional customer service through inbound calls. The representative is responsible for addressing customer inquiries, resolving technical issues, and promoting additional products and services. This role emphasizes building rapport with customers and ensuring a positive experience aligned with the company's service delivery strategy.

Responsibilities

• Handle inbound customer calls and provide end-to-end support.
• Establish rapport and build effective relationships with customers.
• Respond to technical questions and resolve issues related to company products and services.
• Promote additional products and services based on customer needs.
• Utilize troubleshooting procedures and desktop tools to assist customers.
• Communicate clearly and transparently with customers regarding their inquiries.
• Educate customers on self-service options and company policies.
• Work independently while seeking supervisor support when necessary.
• Maintain punctual attendance and adhere to a flexible schedule.

Requirements

• Some high school coursework is required.
• 0-2 years of relevant work experience is preferred.
• Strong customer service skills and a customer-focused mindset.
• Ability to troubleshoot and resolve technical problems effectively.
• Excellent communication skills, both verbal and written.
• Ability to multitask and use multiple tools and systems efficiently.

Nice-to-haves

• Experience in a fast-paced, metrics-driven environment.
• Knowledge of Comcast products and services.
• Sales experience or a background in upselling products.

Benefits

• Base pay of $16.00 per hour with a 5% quarterly bonus.
• Potential for uncapped monthly commissions based on sales metrics.
• Career growth and progression plans.
• Comprehensive benefits package including health insurance and retirement plans.