About the position
As a Virtual Customer Representative at Consumer Cellular, you will play a crucial role in delivering exceptional customer service to our clients. This position allows you to work from the comfort of your home while providing support to customers across the USA. You will be responsible for answering customer inquiries, troubleshooting technology issues, and ensuring that each customer interaction is positive and productive. Your primary goal will be to assist customers with their cellular service needs, which may include guiding them through phone operations, billing inquiries, and general questions about our services. In this role, you will be expected to handle an average of 4+ calls per hour, demonstrating your ability to multitask and manage time effectively. You will need to maintain a high level of organization and motivation throughout your shift, ensuring that you are available and present for customers, except during assigned breaks. A quiet, distraction-free workspace is essential for this position, as it will allow you to focus on providing the best service possible. Teamwork is also a vital aspect of this role. At Consumer Cellular, we believe in celebrating our successes together and respecting each other's contributions. You will be part of a collaborative environment where your strengths and talents will be appreciated. We offer flexible scheduling options, competitive pay, and opportunities for career growth, making this an ideal position for those looking to advance in the customer service field. Consumer Cellular is committed to providing comprehensive training and support to ensure you succeed in your role. With a focus on creating great customer experiences, we are looking for individuals who are eager to learn and grow within our company. Join us in our mission to provide top-notch service to our customers while enjoying the freedom and flexibility of remote work.
Responsibilities
- Provide exceptional customer service to clients via phone calls.
- Assist customers with technology troubleshooting, including phone operations and billing inquiries.
- Maintain a high level of organization and motivation throughout the shift.
- Create a distraction-free workspace to ensure effective communication with customers.
- Collaborate with team members to enhance customer service experiences.
Requirements
- High school diploma or equivalent required.
- At least 6 months of customer service experience required.
- Basic computer skills, including typing and navigating common software applications.
- Ability to maintain a quiet and distraction-free workplace at home.
- Internet connection with a minimum upload speed of 20 MBPS and download speed of 100 MBPS.
Nice-to-haves
- Remote customer service experience preferred.
- Experience with cellular technology and troubleshooting.
Benefits
- Paid training for 3-5 weeks that is 100% paid.
- Flexible scheduling options including full-time, part-time, and split-shift.
- Competitive wage of $16/hour with opportunities for shift differentials.
- Affordable benefits coverage at rates as low as $25 per paycheck.
- Career growth opportunities based on performance metrics.
