Virtual Customer Service Associate II (Retirement Plans)

$32,032 - $57,096/Yr

FIS - Coden, AL

Full-time - Entry Level

Hybrid - Coden, AL

Professional, Scientific, and Technical Services

About the position

The Customer Service Associate role at FIS involves providing exceptional customer service to financial customers through consultative conversations. The position emphasizes the importance of meeting service expectations while building professional relationships with clients. The role is designed for individuals from diverse backgrounds, including new graduates and career changers, and does not require prior financial services experience. Associates will work in a hybrid environment, primarily on-site in Jacksonville, Florida, and must be flexible with their schedules based on business needs.

Responsibilities

• Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone.
• Take ownership of customer requests by navigating through the nuances of their situations.
• Actively listen to understand the underlying needs of a customer's request.
• Understand the suite of products and services available across multiple channels and position appropriate solutions based upon the customer's need.

Requirements

• College degree is preferred; minimum education accepted is a High School Diploma or GED.
• Customer service experience is required.
• Strong computer skills and problem-solving abilities are necessary.
• Interpersonal skills to be successful in a phone environment.

Nice-to-haves

• Ability to tenaciously solve problems with tact, efficiency, and follow through to identify opportunities to improve operational processes and procedures.
• Ability to exercise scrutiny when confronted with conflicting information.
• Desire to explore a broad array of opportunities across the organization after fulfilling tenure requirements.

Benefits

• Ample development resources to help advance your skill.
• Opportunities to face the biggest challenges in financial services and technology.
• Time to give back to local charities in your community.
• A collegial environment where collaboration, flexibility, and respect are top of mind.
• Competitive salary and benefits that support your family and your future.