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Virtual Customer Service Associate II (Retirement Plans)
$32,032 - $57,096/Yr
Jobs For Humanity - Milwaukee, WI
posted 20 days ago
Full-time - Entry Level
Hybrid - Milwaukee, WI
Administrative and Support Services
About the position
The Customer Service Associate role at FIS Global involves providing exceptional customer service to financial customers. The position emphasizes building professional rapport with clients and meeting service expectations. The role is designed for individuals from diverse backgrounds, including new graduates and career changers, and does not require prior financial services experience. Training and flexibility in work hours are essential components of this position.
Responsibilities
- Connect people with solutions that help them reach their financial goals through consultative conversations via phone.
- Take ownership of customer requests by navigating through the nuances of their situations.
- Actively listen to understand the underlying needs of a customer's request.
- Understand the suite of products and services available across multiple channels and position appropriate solutions based on the customer's need.
Requirements
- College degree preferred; minimum education accepted is a High School Diploma or GED.
- Customer service experience is required.
- Strong problem-solving abilities and interpersonal skills are necessary.
Nice-to-haves
- Ability to tenaciously solve problems with tact, efficiency, and follow through to identify opportunities to improve operational processes and procedures.
- Ability to exercise scrutiny when confronted with conflicting information.
- Desire to explore a broad array of opportunities across the organization after fulfilling tenure requirements.
Benefits
- Ample development resources to help advance your skills.
- Opportunities to face the biggest challenges in financial services and technology.
- Time to give back to local charities in your community.
- A collegial environment where collaboration, flexibility, and respect are prioritized.
- Competitive salary and benefits that support your family and future.
