Virtual Customer Service Associate II (Retirement Plans)

$32,032 - $57,096/Yr

FIS - Houston, TX

Full-time - Entry Level

Hybrid - Houston, TX

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Virtual Customer Service Associate II role at FIS Global involves providing exceptional customer service to financial customers. The position emphasizes establishing a professional rapport with clients and ensuring their service expectations are met. Associates will engage in consultative conversations to connect customers with solutions that help them achieve their financial goals, all while working in a hybrid environment.

Responsibilities

• Connect people with solutions that help them reach their financial goals through a consultative conversation via the phone.
• Take ownership of customer requests by navigating through the nuances of their situations.
• Actively listen to understand the underlying needs of a customer's request.
• Understand the suite of products and services available across multiple channels and position appropriate solutions based upon the customer's need.

Requirements

• College degree is preferred; minimum education accepted is a High School Diploma or GED.
• Customer service experience is required.

Nice-to-haves

• The ability to tenaciously solve problems with tact, efficiency, and follow through to identify opportunities to improve operational processes and procedures.
• The ability to exercise scrutiny when confronted with conflicting information.
• The desire to explore a broad array of opportunities across the organization after fulfilling tenure requirements.

Benefits

• Ample development resources to help advance your skill.
• Opportunities to face the biggest challenges in financial services and technology.
• Time to give back to local charities in your community.
• A collegial environment where collaboration, flexibility, and respect are top of mind.
• Competitive salary and benefits that support your family and future.