Virtual Customer Service Representative

Globe Life-American Income Division - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

About the position

As an Entry-Level Benefits Representative at Globe Life-American Income Division, you will serve as the first point of contact for members seeking assistance with their benefits packages. This role emphasizes customer service, communication, and problem-solving skills, providing a supportive environment for professional growth and development.

Responsibilities

• Assist existing clients through phone and/or online about account management, content and basic product application.
• Help keep both internal and customer-facing support documentation up-to-date.
• Actively provide recommendations for continuous product and process improvement.
• Build scalable customer-facing resources for common questions and issues.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each day.
• Stay up-to-date with industry trends and product knowledge to effectively communicate value propositions.
• Respond to member inquiries regarding benefits programs, coverage, and eligibility.
• Assist members with benefits enrollment, changes, and updates.
• Provide clear and accurate information on benefit options and plans.
• Collaborate with the benefits team to ensure accurate record-keeping and data entry.
• Assist in resolving benefits-related issues and escalating complex cases as needed.
• Stay up-to-date on changes in benefits regulations and policies.
• Maintain confidentiality and handle sensitive member information with care.
• Participate in training and development programs to enhance your knowledge and skills.

Requirements

• High school diploma or equivalent; college degree preferred but not required.
• Excellent communication and interpersonal skills.
• Proven ability to meet and exceed sales targets.
• Resilient and determined attitude to handle challenges with grace.
• Positive and enthusiastic personality with a genuine passion for people.

Nice-to-haves

• Previous sales experience is an advantage, but not required.

Benefits

• Weekly pay and performance bonuses
• Benefits package including Health, Life, and Retirement
• Flexibility in your schedule