Jooble - Oklahoma City, OK

posted 11 days ago

Full-time
Oklahoma City, OK
Administrative and Support Services

About the position

The Desktop Support Technician will provide essential technical assistance and support for computer systems, hardware, and software within the Energy industry. This role is crucial for maintaining the smooth operation of computer systems and ensuring a seamless user experience. The technician will be the first point of contact for employees seeking technical help, responsible for troubleshooting issues, installing software, and maintaining computer networks.

Responsibilities

  • Provide technical assistance and support related to computer systems, hardware, or software.
  • Serve as the first point of contact for employees seeking technical assistance over the phone or email.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Install, modify, and repair computer hardware and software.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Gain feedback from users about computer usage.

Requirements

  • Proven experience as a Desktop Support Technician or similar role of 5+ years.
  • Proficiency in English.
  • BSc/BA in IT, Computer Science or relevant field.
  • Strong understanding of Microsoft and Apple operating systems.
  • Knowledge of network security practices and anti-virus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Thorough knowledge of computer systems and IT components.
  • Good knowledge of internet security and data privacy principles.

Nice-to-haves

  • Microsoft Certified Systems Administrator (MCSA) is a plus.
  • Experience with O365 and installing various software and hardware.
  • Ability to multi-task and prioritize projects effectively.
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