Virtual Engagement Specialist

JPMorgan Chase - Westerville, OH

Full-time - Entry Level

Westerville, OH

Credit Intermediation and Related Activities

About the position

The Call Center Customer Service Account Specialist II at Chase is responsible for providing exceptional customer service by handling inbound calls from checking and savings account customers. This role emphasizes building rapport with customers, problem-solving, and navigating multiple technologies in a fast-paced environment. The specialist will engage in 100% phone-based interactions, demonstrating strong communication and decision-making skills while adhering to regulatory practices.

Responsibilities

• Works in a call center environment that requires 100% phone-based customer interaction
• Demonstrates excellent communication, negotiation, and decision-making skills while staying engaged with customers
• Communicates with customers in a metrics-driven environment
• Navigates multiple technologies while demonstrating resiliency and adaptability
• Takes ownership of each customer interaction, treating them with respect and responding with empathy
• Works both independently and in a team environment
• Abides by all applicable regulatory and departmental practices and procedures

Requirements

• Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Nice-to-haves

• Ability to multitask using a computer while providing customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in the Hospitality, Restaurant, or Retail industry
• Passion for helping people by solving problems and explaining solutions

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching