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Virtual Event Lead
$114,400 - $118,560/Yr
System One - Sunnyvale, CA
posted about 2 months ago
Full-time - Mid Level
Remote - Sunnyvale, CA
Administrative and Support Services
About the position
The Virtual Event Lead is responsible for providing comprehensive support for virtual meetings and events, ensuring a seamless experience for internal stakeholders. This role involves managing technical aspects, facilitating communication, and delivering high-quality customer service during corporate events, including executive-level meetings and hybrid productions.
Responsibilities
- Provide personalized assistance to resolve stakeholder needs for meetings and events.
- Suggest solutions to achieve meeting and audience goals.
- Set up, operate, and troubleshoot systems like MS Teams, Cisco Webex, Zoom, and OBS.
- Provide direct and concise guidance during live production environments.
- Troubleshoot presenter and attendee issues, offering technical guidance and solutions.
- Provide pre-event consulting and checklists for day-of communication.
- Meet with stakeholders to proactively generate relationships and ensure event objectives are met.
- Work in tandem with various teams to meet client event objectives.
- Perform other duties as assigned.
Requirements
- Demonstrated in-depth knowledge of systems and tools related to meetings and events.
- Ability to communicate effectively with senior executives in a corporate environment.
- Outstanding customer service orientation and superior client relationship skills.
- Familiarity with audio consoles, power amplifiers, digital signal processors, and streaming tools.
- Ability to tune and tweak audio systems as needed.
- Proficient IT knowledge with computer networks and connectivity issues.
- Proficiency with MS Teams and ability to learn proprietary software.
Nice-to-haves
- Bachelor's Degree in Video/Film Production, Music or Audio, Communications, or related field.
- 3+ years' experience in conference services, hospitality, or corporate communications.
- Hands-on experience supporting large scale meetings and events.
Benefits
- Medical, dental, and vision insurance coverage options.
- Life insurance and voluntary plans.
- Participation in a 401(k) plan.
