Virtual Field Operations Manager

Lutheran Immigration & Refugee - Baltimore, MD

Full-time - Mid Level

Remote - Baltimore, MD

Justice, Public Order, and Safety Activities

About the position

The Virtual Field Operations Manager at Global Refuge is responsible for leading and overseeing the regional virtual case management program, which provides essential services to refugees and Special Immigrant Visa holders during their initial 90 days in the U.S. This role involves managing case management and operations staff, ensuring quality client services, developing strategic programs, and fostering community relationships. The position requires strong leadership skills and a commitment to supporting vulnerable populations.

Responsibilities

• Lead the development of the VR&P regional program strategy and expansion of available referral services.
• Oversee the operation of the regional VR&P program for refugee individuals and families, ensuring compliance.
• Support and oversee the recruitment, hiring, and training of team members.
• Monitor and adjust program budget in collaboration with finance staff and program directors.
• Provide oversight and support of regional operation programming.
• Complete regular reports for the funder and oversee spending and financials.
• Work with Development and Outreach teams to create and execute fundraising strategies.
• Foster relationships with local government, donors, media, and community partners.
• Advocate on behalf of refugees, immigrants, and vulnerable populations in local communities.
• Maintain communication with headquarters senior management and teams.

Requirements

• Bachelor's degree from an accredited institution; Master's degree preferred.
• Minimum of five years of professional work experience, including two years managing staff.
• Experience working with refugees and immigrants, and knowledge of U.S. refugee and asylum law preferred.
• Experience managing city, state, and federal grants.
• Program management experience with monitoring and evaluation skills.
• Strong leadership and team-building skills.
• Solid experience with budget management and financial oversight.
• Excellent interpersonal and communication skills.
• International work or study experience and second language abilities are a plus.
• Ability to work under pressure and manage crises effectively.
• Exceptional time management and attention to detail.
• Strong decision-making skills and capacity to delegate.

Nice-to-haves

• International work or study experience.
• Second language abilities.

Benefits

• Medical, dental, and vision available on the first day of employment.
• Professional development and tuition reimbursement.
• 20 days of vacation, 12 days of sick leave, 12 paid holidays.
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave.
• Company 403(b) contribution of 3% with an additional 7% match.
• Family Building benefits for reproductive procedures and adoption/foster care assistance.
• Annual wellness benefit customizable to support personal needs.