Virtual Front Desk Receptionist

About the position

As a Virtual Front Desk Receptionist at EcoWay Voyagers, you'll be the welcoming face and voice of our company, providing exceptional customer service and administrative support to clients and team members. Working remotely, you'll handle inquiries, manage calls, and assist with various administrative tasks to ensure smooth operations and positive client experiences.

Responsibilities

• Serving as the first point of contact for clients, greeting them warmly, and assisting with inquiries, requests, and appointment scheduling via phone, email, and online chat.
• Answering incoming calls, directing calls to appropriate team members, taking messages, and providing information or assistance as needed.
• Coordinating appointments, meetings, and conference calls for team members, ensuring that schedules are organized and conflicts are resolved promptly.
• Assisting with document preparation, formatting, and distribution, including letters, memos, reports, and other materials, to support office operations.
• Managing email correspondence, responding to inquiries, forwarding messages, and maintaining an organized inbox to ensure timely and effective communication.
• Assisting with travel arrangements, including booking flights, accommodations, transportation, and activities for team members and clients, while adhering to budgetary constraints and sustainability criteria.
• Providing general administrative support to team members, including data entry, filing, copying, scanning, and other tasks as needed to maintain an organized and efficient office environment.

Requirements

• Excellent customer service skills with a friendly and professional demeanor, and the ability to interact with clients, team members, and external partners professionally and effectively.
• Strong verbal and written communication skills to convey information clearly and courteously, both over the phone and via email or chat.
• Comfortable using phone systems, email, chat, and other digital platforms to perform receptionist duties and support office operations.
• Strong organizational abilities to manage schedules, appointments, calls, and documents efficiently and accurately.
• Meticulous attention to detail to ensure accuracy in call management, appointment scheduling, and document preparation.
• Ability to adapt to changing priorities, handle multiple tasks simultaneously, and thrive in a fast-paced, remote work environment.
• Collaborative mindset with the ability to work effectively as part of a team and support colleagues in achieving common goals.

Benefits

• Remote Work Flexibility: Enjoy the convenience and flexibility of working from home, allowing for a better work-life balance and eliminating the need for commuting.
• Professional Development: Opportunities for learning and growth, including exposure to various aspects of office operations and access to training resources and development programs.
• Positive Work Environment: Join a supportive team of professionals who are passionate about sustainable travel and making a positive impact on the world.
• Impactful Work: Contribute to the promotion of responsible tourism and environmental conservation by supporting eco-friendly travel initiatives and sustainable business practices.
• Competitive Compensation: Receive a competitive pay with potential performance-based bonuses and incentives.
• Benefits Package: Access to company benefits such as health insurance, retirement plans, and other employee perks.
• Career Advancement: Opportunities for career advancement within the company as you demonstrate proficiency and contribute to the success of our administrative team.