Virtual Interview Fridays! - Patient Care Assistant - Care On Demand West Village - Monday, Wednesday, Thursday, Friday, Saturday 10:30a - 6:00p

$47,450 - $52,309/Yr

New York University - New York, NY

Full-time - Entry Level

New York, NY

Educational Services

About the position

The Patient Care Assistant at NYU Grossman School of Medicine plays a vital role in supporting efficient practice workflows by assisting with both administrative and clinical responsibilities. This position involves direct patient interaction, including greeting patients, managing appointments, and performing clinical tasks such as taking vital signs and preparing exam rooms. The role is essential in ensuring a positive patient experience and maintaining high standards of care within the Faculty Group Practice.

Responsibilities

• Greets patients and completes check-in and check-out processes as needed
• Answers phones and schedules appointments
• Addresses questions or routes calls/messages to appropriate contact
• Supports efficient patient workflows by escorting patients to exam rooms and preparing rooms for provider visit
• Validates patient medical record per FGP guidelines when accessing and/or updating information
• Takes vital signs and records in Electronic Medical Record
• Assists with the collection of lab specimens
• Supports FGP access and quality initiatives
• Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed
• Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth
• Assists with maintaining patient flow to and from exam/treatment rooms
• Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient
• Communicates the functionality and purpose of MyChart to patients during intake
• Ensures the appropriate translation services or equipment is in place prior to the start of visit
• Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history
• Reviews and imports any 'Prepare for your Visit', 'Outside Information' and patient history prior to provider encounter
• Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards
• Maintains patient privacy as it relates to HIPPA standards
• Handles appropriate patient calls and documents outcome of all patient communications as needed
• Assists with in-basket message management including any necessary tasks related to patient medical advice requests as per best practices
• Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care
• Assists providers with procedure and/or set-up according to specialty
• Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed
• Cleans and sterilizes designated equipment after use, according to FGP, IPC, and manufacturer's standards
• Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment
• Reviews appropriate downtime procedures as it relates to patient visit
• Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPPA compliance, etc.
• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report (DAR) for checkmate 'kick-outs', appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives
• Obtains insurance information (ID card, member/group #s, etc.), verifies insurance eligibility electronically and collects insurance referral if applicable
• Advises and/or collects patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks
• Scans all necessary documents into Epic
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after visit summary information, scheduling follow-up visits and referrals, and collecting any time-of-service payments as needed
• Answers phone calls and requests in a professional and patient friendly manner
• Schedules routine appointments and follow ups for visits
• Addresses patients and callers in pleasant and a professional manner while screening and/or handling calls
• Releases medical records in accordance with HIPPA and FGP ROI guidelines
• Monitors and completes patient front-end work queues to address any pre or post visit missing information in a timely manner
• Remains current on latest best practices, policies and protocols (including workflow updates, FOCUS trainings, and job-related tasks)
• Maintains cleanliness of both personal and patient space, including waiting areas and restocks supplies as needed
• Demonstrates knowledge of the organization's service standards and incorporates them into the performance duties
• Provides material such as forms and letters for appropriate patient and/or provider needs
• Maintains cooperative and professional relationships with physicians, nurses and office and clinical staff as well as access center representatives when applicable
• Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or heavy workload
• Demonstrates communication skills: Using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages
• Performs other related duties as needed by providers and supervisors
• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership.

Requirements

• High school graduate or equivalent required
• Minimum of one year of experience as a Patient Care Assistant or Medical Assistant within the last two years
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience
• Working knowledge of English is evident in verbal, reading and writing abilities; other language an asset; demonstrated ability in computer skills.

Nice-to-haves

• Medical Assistant Certificate
• Proficiency in venipuncture and phlebotomy preferred

Benefits

• Salary range of $52,308.88 - $47,450.00 Annually
• Opportunities for professional development
• Diversity and inclusion initiatives
• Supportive work environment