Virtual Medical Assistant

Honorhealth - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

10,001+ employees

Hospitals

About the position

The Virtual Medical Assistant at HonorHealth plays a crucial role in enhancing patient care by serving as a liaison between patients, providers, and various healthcare facilities. This position involves responding to inbound calls, facilitating prescription refills, and assisting with non-urgent medical inquiries. The role is integral to the Clinical Resource Team, ensuring effective communication and support for patients while adhering to organizational policies and best practices.

Responsibilities

• Respond to inbound calls from patients to facilitate prescription refills and assist with non-urgent medical questions.
• Send communications to members of the patient care team.
• Gather and document medical history under the direction of a provider.
• Assist with virtual care activities, including medication refills and test result communication.
• Prepare patients and charts for telehealth encounters and outpatient registration.
• Schedule appointments and referrals to specialists.
• Administer patient portal and authorize services, equipment, and medications.
• Follow up on inbound requests with outbound communication to relevant parties.
• Maintain provider schedules and perform other administrative duties as assigned.

Requirements

• High School Diploma or GED required.
• Medical Assisting Diploma/Certificate from an accredited training program required.
• 1 year of experience in a medical office setting required.
• Basic Life Support (BLS) certification required.

Nice-to-haves

• Previous Medical Assistant experience within a Primary Care Medical Group Office.
• Recent medication refill experience.

Benefits

• Diverse benefits portfolio for full-time and part-time team members.
• Opportunities for training and development programs.