Virtual Medical Assistant

CommonSpirit Health - Rancho Cordova, CA

Full-time - Entry Level

Rancho Cordova, CA

Hospitals

About the position

The Virtual Medical Assistant (MA) position at Dignity Health Medical Foundation provides essential virtual support to in-clinic and virtual healthcare providers. This role focuses on reducing administrative burdens, managing patient intake, and facilitating smooth transitions during virtual visits. The MA is responsible for maintaining a professional remote environment and performing various patient care services under clinical supervision, ultimately enhancing the efficiency of healthcare delivery and patient relationships.

Responsibilities

• Provide virtual patient intake including medical, family, social, and behavioral history.
• Support patients in virtually collecting key vitals such as blood pressure.
• Create patient charts and enter data into the Electronic Health Record (EHR).
• Manage patient appointments and scrub schedules using the schedule manager.
• Perform virtual rooming of patients, ensuring readiness for visits.
• Oversee the televisit experience, ensuring provider readiness to initiate visits.
• Communicate with patients through various mediums, relaying instructions from physicians or advanced practice providers.
• Document patient concerns, messages, and care provided in the patient's medical record.

Requirements

• High school diploma or equivalent required.
• Completion of a formal Medical Assistant program or equivalent military training required.
• Excellent interpersonal, organizational, and customer service skills required.
• Familiarity with medical terminology, CPT and ICD-10 coding procedures, and pharmacology appropriate to the Medical Assistant scope of practice required.
• Current BLS certification required, certified through the American Heart Association.

Nice-to-haves

• Six months of experience in an outpatient setting as a Medical Assistant preferred.
• Familiarity with an electronic practice management system preferred.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account (FSA)
• Matching retirement plans
• Paid vacation
• Adoption assistance