Syneos Health - Chicago, IL
posted 19 days ago
Full-time - Entry Level
Chicago, IL
Professional, Scientific, and Technical Services
About the position
The Virtual Patient Support Specialist role at Syneos Health involves providing inbound customer support in a virtual pharmaceutical contact center. The specialist will engage with patients, caregivers, healthcare providers, and clinic personnel, ensuring timely and accurate responses to inquiries while building rapport and understanding customer needs.
Responsibilities
- Provide timely and accurate responses to inbound calls, emails, and other communications from customers.
- Build rapport and establish positive relationships with customers by actively listening and empathizing with their needs and concerns.
- Identify and resolve customer issues or escalate to appropriate internal teams as needed.
- Maintain detailed and accurate records of customer interactions and transactions in the contact center software system.
- Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements.
Requirements
- High school diploma or equivalent.
- 1-3 years' experience in customer service, call center operations, or related fields.
- Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences.
Nice-to-haves
- Bachelor's degree.
- Experience in the pharmaceutical or healthcare industry.
- Fluent in Spanish and English (written and verbal).
- Willingness to work flexible hours, as needed.
Benefits
- Competitive compensation package.
- Health benefits including Medical, Dental, and Vision.
- Company match 401k.
- Flexible paid time off (PTO) and sick time.
