Virtual Producer I

Service Corporation International - Houston, TX

Full-time

Houston, TX

Personal and Laundry Services

About the position

The Virtual Producer I is responsible for managing the technical delivery of live training sessions, ensuring smooth operation and interaction during virtual events. This role involves assisting facilitators with interactive activities, providing technical support, and troubleshooting issues as they arise, all while maintaining a focus on participant engagement and satisfaction.

Responsibilities

• Assists with set up and testing of virtual classroom/event build out and functionality.
• Researches, configures, tests, and incorporates interactive activities in the identified virtual delivery platform.
• Reviews content, makes recommendations for delivery based on knowledge of platform features and capabilities.
• Provides technical coordination and support for platform and users.
• Reviews classroom content and interactions prior to class being open to attendees.
• Manages the technical delivery of live events: provides technical guidance and instruction, tracks timing and deploys interactive activities.
• Delivers technical support to everyone in the classroom.
• Cleans classroom, clearing interactions, breakout rooms, and resetting for next class.
• Assists with facilitation by co-delivering exercises.
• Assists with the coordination of scheduling live virtual deliveries.
• Administers, exports, and leverages survey data to identify trends and provide data to manager and stakeholders.

Requirements

• High school diploma or equivalent required; Bachelor's degree in a related field preferred.
• 6 months of customer service experience in a virtual environment.
• Proficiency in navigating virtual delivery platforms to manage content and interactive activities.
• Ability to provide best practice guidance to users.
• Ability to troubleshoot and resolve common issues and assist presenters and participants in working through technical challenges.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office applications such as PowerPoint, Word, Outlook, and Excel.
• Ability to manage stress and perform under pressure.