Virtual Registrar

HCA Healthcare - Brentwood, TN

Part-time,Full-time - Entry Level

Brentwood, TN

10,001+ employees

Hospitals

About the position

The Virtual Registrar at HCA Healthcare is responsible for ensuring timely and accurate patient registration in a virtual environment. This role involves interviewing patients to gather essential account information, verifying insurance coverage, and maintaining a professional demeanor while providing excellent customer service. The position plays a crucial role in the revenue cycle management process, contributing to the overall patient experience and operational efficiency.

Responsibilities

• Greet every patient promptly through the Virtual Registration Assistant.
• Interview patients to obtain account information, verify insurance coverage, and obtain pre-certification/authorization.
• Maintain a professional image through appearance and communication.
• Demonstrate excellent customer service.
• Ensure charts are completed and accurate.
• Calculate and collect patient liability amounts.
• Ensure that all necessary signatures are obtained for treatments.
• Answer any questions and explain policies clearly.
• Process patient charts according to virtual flow needs and established productivity standards.
• Work with physician offices and ancillary departments, providing information when necessary and forwarding relevant documents.

Requirements

• High School Diploma or GED preferred.
• 1 year of related experience required.

Benefits

• 401(k) matching
• Adoption assistance
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Flexible spending account
• Comprehensive medical coverage
• Free telemedicine services
• Free AirMed medical transportation
• Additional options for dental and vision benefits
• Life and disability coverage
• Supplemental health protection plans
• Auto and home insurance
• Identity theft protection
• Legal counseling
• Long-term care coverage
• Moving assistance
• Pet insurance
• Free counseling services
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Referral services for child, elder, and pet care
• Consumer discounts through Abenity
• Retirement readiness and rollover assistance services
• Education assistance
• Colleague recognition program
• Time Away From Work Program
• Employee Health Assistance Fund