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Visitor Assistant (Part-Time): Security Guard
Minnesota Children's Museum - Saint Paul, MN
posted 2 months ago
About the position
The Visitor Assistant (Security Guard) at the Minnesota Children's Museum is responsible for ensuring a safe and secure environment for all guests and staff while providing excellent customer service. This role involves monitoring the museum's premises, assisting visitors, and managing crowd control, all while being part of a team dedicated to the museum's mission of sparking children's learning through play. The position requires effective communication and de-escalation skills, especially in potentially challenging situations involving children and the public.
Responsibilities
- Greet, check in, and direct guests.
- Coordinate with staff members as needed for guests.
- Answer general questions and provide directions.
- Help to manage crowd control and capacity in galleries and building.
- Oversee Lost and Found.
- Use radio to communicate with frontline staff.
- Monitor all building activities both interior and exterior with the help of the electronic security system.
- Monitor and control access at building entrances.
- Serve as a member of the Emergency Response Team.
Requirements
- One year of customer service experience, preferably in high stress environments.
- High school diploma or equivalent.
- Computer experience required.
- Experience working or volunteering with children in an educational or recreational setting.
- Ability to complete basic First Aid training (provided by the Museum).
Nice-to-haves
- Ability to interact effectively and positively with Museum patrons, staff, and the public in a professional manner.
- Maintaining a high level of situational awareness.
- Ability to manage unpredictability especially regarding non-visitor interactions.
- Ability to calmly and effectively handle emergency situations.
- Must be focused and engaged even during quiet times.
Benefits
- $40 per month stipend for commuting expenses.
- $5 bonus for working the 3rd and 4th weekend shifts after the first 2 shifts in a pay period.
- Pay increases of $0.50 after 6 months and another $0.50 after 12 months of employment.
- Service Award Bonus of 5% of gross earnings after 14 months of employment.
- Free admission to the museum for family members.
- Retirement savings plan with employer match.
- Pre-tax options for transportation.
- Earn time off for Sick & Safe Leave and Floating Holidays.
