Visitor Information Coordinator-Airport

Investissement C.R.V.A. • Charlotte, NC

437d • $35,360 - $39,520

About The Position

The Visitor Information Center Coordinator at CRVA is responsible for providing exceptional service to travelers and visitors at Charlotte Douglas International Airport. This role involves promoting the city of Charlotte and its attractions, ensuring visitors receive accurate information, and supporting the Visitor Services team in various operational tasks. The Coordinator will also manage resources, assist with logistics, and maintain a welcoming environment for guests.

Requirements

• High School Diploma or GED.
• 2-3 years of customer service experience, preferably in the Travel and Tourism field.
• Knowledge of Charlotte and surrounding counties, including transportation, hotels, and attractions.
• Effective communication skills for interacting with internal and external customers.
• Strong organizational skills to manage multiple projects and meet deadlines.
• Basic knowledge of Microsoft programs and troubleshooting skills.

Nice To Haves

• Fluency in Spanish or other languages such as French, Hindi/Gujarati, Portuguese, Vietnamese, Chinese, or German.

Responsibilities

• Provide information to travelers, visitors, and the public about Charlotte's attractions, restaurants, and accommodations.
• Support the Visitor Info Center Manager by updating team files and addressing operational concerns.
• Assist the Visitor Services team with data compilation for reports and content review for newsletters.
• Demonstrate strong communication skills to address inquiries from travelers and airport officials.
• Maintain comprehensive knowledge of Charlotte and surrounding areas, including transportation and attractions.
• Manage visitor collateral and ensure the Center is well-stocked with updated resources.
• Assist in the delivery and distribution of Charlotte City Guides to hotels and other locations.
• Update and maintain tracking systems for visitor inquiries and distribution efforts.
• Ensure a clean and organized workspace, maintaining high standards of appearance and grooming.
• Participate in community pop-up events for Visitor Services.

Benefits

• Tuition reimbursement
• 457 Plan
• CRVA University

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED