About the position
The Visitor & Museum Services Gallery Associate at the Carnegie Museum of Art plays a crucial role in enhancing the visitor experience by serving as a welcoming and enthusiastic presence throughout the museum. This position is responsible for greeting individuals and groups, ensuring the safety of the artworks, and providing information about current exhibitions and upcoming programs. The associate will actively monitor visitor behavior, enforce museum policies, and assist with admission transactions using a computerized ticketing system. Additionally, the role involves fulfilling accommodation requests for visitors, such as providing sighted guides and wheelchairs, thereby ensuring an inclusive environment for all guests. The associate will engage with visitors to exceed their expectations, providing assistance and resolving any issues that may arise during their visit. This includes overseeing the coat check, monitoring lunchroom activities for school groups, and maintaining a clean and orderly admission desk. The position requires a commitment to ongoing training and development, particularly in areas related to accessibility and emergency preparedness, to ensure the safety and satisfaction of all visitors. The associate will also participate in regular training sessions with various departments to enhance their knowledge of the museum's collections and exhibitions, thereby improving their ability to communicate effectively with the public. In addition to these responsibilities, the associate will be expected to demonstrate a strong commitment to diversity, equity, and inclusion efforts within the museum. This includes understanding and communicating the museum's policies regarding visitor conduct, such as food and drink in galleries and photography of artworks. The role is integral to maintaining a positive and safe environment for both visitors and the museum's collection, making it essential for the associate to be proactive in their duties and responsive to the needs of the public.
Responsibilities
- Welcome individuals and groups at the Carnegie Museum of Art.
- Serve as an approachable and enthusiastic presence throughout the museum during operational hours and special events.
- Protect the collection and help keep artworks safe from damage.
- Demonstrate the highest level of customer service to visitors.
- Observe visitor behavior while circulating in specific areas or galleries.
- Monitor for restricted items and touching of art.
- Provide visitors with information regarding current exhibitions and upcoming programs.
- Ensure visitors follow museum policies and procedures.
- Perform admission transactions using a computerized ticketing system for upcharge exhibits and events.
- Sell memberships and provide information concerning the facility, collection, and exhibitions.
- Oversee coat check and monitor lunchroom for school groups.
- Fulfill visitor accommodation requests, including sighted guide and limited ASL assistance.
Requirements
- High school diploma or equivalent required.
- Minimum of one year experience in retail or other public contact employment; cash handling experience preferred.
- Experience with diversity, equity, and inclusion strongly preferred.
- Excellent customer service and communication skills are essential.
- Basic computer skills and ability to be trained on Siriusware ticketing system are required.
- Ability to handle cash and credit card transactions and balance cash drawer is necessary.
- A love of museums and an interest in art is required.
Nice-to-haves
- Experience in a museum or cultural institution is a plus.
- Knowledge of art history or contemporary art is preferred.
Benefits
- Health insurance coverage.
- Dental insurance coverage.
- 401k retirement savings plan.
- Paid holidays and vacation time.
- Flexible scheduling options.
- Professional development opportunities.
