Visits and Events Coordinator - Seattle Pacific University

$52,957 - $52,971/Yr

Seattle Pacific University - Seattle, WA

Full-time - Entry Level

Seattle, WA

Educational Services

About the position

The Visits and Events Coordinator at Seattle Pacific University plays a crucial role in supporting the university's marketing and enrollment objectives by managing the campus visit program and overseeing the Welcome Team. This position is designed to ensure that prospective students and their families have a memorable and high-quality visit experience, which is essential for recruitment efforts. The coordinator will be responsible for various aspects of the campus visit program, including transportation, campus tours, overnight stays, and appointments with faculty and staff. The role requires exceptional customer service skills and the ability to follow up on all visit requests to ensure a positive experience for prospective students. In addition to managing the campus visit program, the Visits and Events Coordinator will oversee the Student Ambassador program. This includes hiring, managing, and training student ambassadors who assist with campus visits, tours, housing, and events. Regular meetings and training sessions will be organized to enhance the overall campus visit experience. The Welcome Team, which handles incoming phone calls, emails, and admissions front desk inquiries, will also be managed by this position. The coordinator will be responsible for hiring, training, and scheduling Welcome Team interns to ensure that exceptional customer service is provided and accurate information is delivered to prospective students. The role also involves event coordination, where the coordinator will assist in organizing and leading various campus events such as Falcon Fridays, virtual events, and group visits. Evening and weekend availability is required during peak times throughout the year. The coordinator will work closely with campus partners to ensure that prospective students' visits are impactful and contribute to recruitment efforts. Additionally, the coordinator will engage with individuals from diverse backgrounds to expand and enhance visit programs for underrepresented and first-generation students, collaborating with the multicultural outreach team on outreach visits and events. Problem-solving skills are essential, as the coordinator will need to handle urgent and time-sensitive situations related to visits, often working with other departments to ensure smooth operations. Budget management is another key responsibility, as the coordinator will manage the budget for assigned events, the Ambassador Program, and the Welcome Team, negotiating with vendors as necessary. Effective communication and data management are also critical, as the coordinator will communicate on topics such as application requirements, academic programs, and university policies, while maintaining event-related data within the CRM system to ensure accuracy and proper conversion between systems.

Responsibilities

• Hire, manage, and train SPU student Ambassadors to assist with campus visits, tours, housing, and events.
• Organize regular meetings, training sessions, and team gatherings to enhance the campus visit experience.
• Manage the Welcome Team responsible for incoming phone calls, emails, and admissions front desk inquiries.
• Hire, train, and schedule Welcome Team interns to ensure exceptional customer service and accurate information delivery.
• Assist in organizing and leading campus events such as Falcon Fridays, virtual events, and group visits.
• Ensure prospective students' visits are impactful, working with campus partners to enhance recruitment efforts.
• Coordinate key aspects of the campus visit program, including transportation, campus tours, overnight stays, and appointments with faculty and staff.
• Provide exceptional customer service and follow-up for all visit requests.
• Engage with individuals from diverse backgrounds, expanding and enhancing visit programs for underrepresented and first-generation students.
• Collaborate with the multicultural outreach team on outreach visits and events.
• Handle urgent and time-sensitive situations related to visits, often working with other departments to ensure smooth operations.
• Manage the budget for assigned events, Ambassador Program, and Welcome Team, negotiating with vendors as necessary.
• Communicate on topics such as application requirements, academic programs, and university policies.
• Maintain event-related data within the CRM system, ensuring accuracy and proper conversion between systems.

Requirements

• Bachelor's Degree required.
• Experience in event planning, working with high school or college-age students, and experience with diverse populations.
• Familiarity with marketing or SPU or another Christian university.
• Proven record of relating well to people and having an engaging personality.
• Ability to speak with confidence in front of a diverse constituency base that visits the University.
• Enthusiasm for and ability to articulate SPU's Christian mission to prospective students.
• Strong written and verbal communication skills.
• Program evaluation and independent decision-making abilities.
• Flexibility to respond to changing market environments by quickly developing new marketing strategies as needed.
• Excited to work collaboratively in a team environment with staff and students.
• Proficient in Microsoft Word, Excel, Outlook, and web-based applications.

Nice-to-haves

• Experience in a university office related to enrollment management or marketing/communication.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Tuition discount program (50% - 90%) available for the employee and qualified immediate family members.