Visits and Events Coordinator

$52,957 - $52,971/Yr

Seattle Pacific University - Seattle, WA

Full-time - Entry Level

Seattle, WA

Educational Services

About the position

The Visits and Events Coordinator at Seattle Pacific University plays a crucial role in enhancing the university's marketing and enrollment efforts by managing the campus visit program and overseeing the Welcome Team. This position is dedicated to ensuring that prospective students and their families have a memorable and high-quality visit experience, which is essential for recruitment initiatives.

Responsibilities

• Hire, manage, and train SPU student Ambassadors to assist with campus visits, tours, housing, and events.
• Organize regular meetings, training sessions, and team gatherings to enhance the campus visit experience.
• Manage the Welcome Team, responsible for incoming phone calls, emails, and admissions front desk inquiries.
• Hire, train, and schedule Welcome Team interns to ensure exceptional customer service and accurate information delivery.
• Assist in organizing and leading campus events such as Falcon Fridays, virtual events, and group visits.
• Ensure prospective students' visits are impactful, working with campus partners to enhance recruitment efforts.
• Coordinate key aspects of the campus visit program, including transportation, campus tours, overnight stays, and appointments with faculty and staff.
• Provide exceptional customer service and follow-up for all visit requests.
• Engage with individuals from diverse backgrounds, expanding and enhancing visit programs for underrepresented and first-generation students.
• Handle urgent and time-sensitive situations related to visits, often working with other departments to ensure smooth operations.
• Manage the budget for assigned events, Ambassador Program, and Welcome Team, negotiating with vendors as necessary.
• Communicate on topics such as application requirements, academic programs, and university policies.
• Maintain event-related data within the CRM system, ensuring accuracy and proper conversion between systems.

Requirements

• Bachelor's Degree required.
• Experience in event planning, working with high school or college-age students, experience with diverse populations, and familiarity with marketing or SPU or another Christian university.
• Proven record of relating well to people, have an engaging personality and be able to speak with confidence in front of the diverse constituency base that visits the University.
• Enthusiasm for and ability to articulate SPU's Christian mission to prospective students.
• Strong written and verbal communication, program evaluation, and independent decision-making abilities.
• Flexibility to respond to changing market environment by quickly developing new marketing strategies as needed.
• Excited to work collaboratively in a team environment with staff and students.
• Proficient in Word, Excel, Outlook, and web-based applications.

Nice-to-haves

• Experience in a university office related to enrollment management or marketing/communication.

Benefits

• Medical, dental, and vision insurance with employee premium paid by SPU.
• Generous contributions to an employee HSA account.
• 7% contribution to a retirement account for eligible employees, with immediate vesting.
• Tuition discount program (50% - 90%) available for the employee and qualified immediate family members.