Visual Merchandiser

About the position

Working at the heart of a fast-paced fashion business, a Visual Merchandiser will create an environment that inspires customers to explore their personal style. This role will support and guide the store team to deliver the most inspiring and exciting Customer Experience in line with the H&M brand and values. You actively drive sales in the store and are responsible to implement the Visual Identity. The Visual Merchandiser will meet the expectations of customers & colleagues at all times, as well as follow all H&M procedures & standards. This position reports to our Store Visual Manager (based on volume) or the Store Manager.

Responsibilities

• Set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook.
• Determine additional commercial opportunities in the store with the Department Manager within the H&M brand guidelines.
• Execute floor moves based on joint decisions with the Department Manager.
• Stay up to date with current fashion trends and share this knowledge with the store team.
• Ensure customer expectations on direct service are met according to H&M standards.
• Follow up the H&M Visual Identity through the implementation of the Commercial Handbook.
• Create a clear red thread from windows to A-area with wearable buying suggestions.
• Ensure high-quality garment presentation every day together with the store team.
• Maintain clear customer flow through fixture placement and navigation in line with H&M standards.
• Launch and maintain all sales campaigns and activities on time and according to H&M standards.
• Follow up on Store KPIs & initiate actions to reach store goals and budgets with the Department Manager.
• Adapt the store planning according to store needs and budget from the Commercial plan.
• Complete and act on the Best Brand portion of the Customer Experience Tool to maximize commercial opportunities.
• Complete the sample picking and execute the floor moves to create clear stories and wearable buying suggestions.
• Complete all sales floor and window morning routines daily before the store is open.
• Ensure quantity and maintain the condition of all incoming visual props and marketing material with a sustainability mindset.
• Keep the visual room organized and safe.
• Keep all Visual materials in the store current and share information with the team on seasonal changes.
• Paint & maintain the windows as necessary.
• Support the Store team to enhance customer and working experience in-store through coaching and development.
• Evaluate & develop the visual and commercial skills of the store team through regular visual training for all colleagues.
• Maintain overview, follow up, and give feedback while executing floor moves together with the store team.
• Identify future Visual Merchandiser talent for succession.
• Ensure that all communication in the windows and on the sales floor complies with local legislation.
• Work in accordance with H&M standards and local legislation with health & safety and security routines.

Requirements

• Inclusive, positive, creative, and willing to learn on the job.
• Passionate for customer service and helping people find their style.
• A multi-tasker who enjoys working in a fast-paced environment with an eye for detail.
• 1-2+ years of transferrable experience welcome.
• Ability to lift in excess of 20 pounds.
• Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
• Ability to climb a ladder and use a step stool.
• Must be able to work with hand and power-operated tools (Iron, Steamer, etc.) and lift in order to execute display setups.
• Must be able to work a flexible work schedule, including nights and weekends.

Nice-to-haves

• Experience in visual merchandising or retail environment is a plus.
• Knowledge of fashion trends and customer preferences.

Benefits

• 25% Staff Discount
• Medical, Pharmacy Vision and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday and Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA
• Additional Voluntary Benefits